Phone Banking Officer Jobs in Bangalore - Ujjivan Small Bank

Phone Banking Officer
Ujjivan Small Bank
180000 - 250000 Per Month
Ujjivan Small Bank
Last Date 18 Feb 2018

Ujjivan Small Bank - Job Details

Date of posting: 20 Dec 17

Pen Picture - Phone Banking Officer – Inbound Service

  • Receive and respond to customer service account inquiries on account balances, transaction.
  • Responsibility of handling any inquiries and resolving customer complaints.
  • Promote bank products and services.
  • Identify customer needs.
  • Refer customers to appropriate banking services.
  • Help to avoid loss of customers and negative reviews.
Pen Picture  Phone Banking Officer - Collections:
  • Call customers to make payment.
  • Call Branch staff and follow up on Unrecovered cases.
  • Meet the collection target set by the Unit.
  • Maintain proper call records.
  • Update the status or details of the call in the software.
  • Maintain MIS of the calls done and data shared with teams.
  • Escalate critical issues to Manager.
  • Ensure that Customers are treated well during the call.

Hiring Process : Face to Face Interview

Job Role : Others

About Ujjivan Small Bank

About Ujjivan

Ujjivan started operations as an NBFC in 2005 with the mission of providing a full range of financial services to the economically active poor who are not adequately served by financial institutions. Presently, our operations is spread across 24 states and union territories, and 209 districts across India, making us the largest MFI in terms of geographical spread. We serve over 2.77 million active customers through our 469 branches and 7,786 employees and our Gross AUM stands at ₹40.88 billion as on September 2015 making us one of India's leading Micro Finance Institutions. (Source: Bharat Microfinance Report 2015, and the MFIN Micrometer Report, September 2015). Our growth has been rapid and calibrated in equal measure, and we have strategically avoided expanding into regions which later on experienced crises in the MFI industry, as well as regions where over lending is prevalent.

On October 7, 2015, Ujjivan received an in-principle approval from the RBI to set up Ujjivan small finance bank ('SFB') and commenced banking operations in February 2017. (Source: RBI Press Release).

Ujjivan's business is primarily based on the joint liability group lending model for providing collateral free, small ticket-size loans to economically active poor women. We also offer individual loans to Micro & Small Enterprises ('MSEs'). Ujjivan has adopted an integrated approach to lending, which combines a high customer touch-point typical of microfinance, with the technology infrastructure and related back-end support functions similar to that of a retail bank. This integrated approach has enabled it to manage increasing business volumes and optimize overall efficiencies.

Today, Ujjivan offers a diverse range of loan products to cater to the specific requirements of our customers. Our products can be classified under two broad categories, namely, Group Loans and Individual Loans. Depending upon the end use, these products can be further sub-divided into agricultural, education, home improvement, and home purchase and livestock loans. All of our assets under management ('AUM') fall under the priority sector lending norms prescribed by the RBI. In addition to loan products, we also provide non-credit offerings comprising of life insurance products, in partnership with insurance providers such as Bajaj Allianz Life Insurance Company Limited, Kotak Mahindra Life Insurance Company Limited and HDFC Life Insurance Company Limited.

Ujjivan prides on being a customer centric organization, and this is reflected in our customer retention ratio, which was 89.18% as of September 30, 2015. We have a dedicated service quality department addressing customer grievances and their feedback. Our customer centric approach has been recognized through accolades such as the 'MIX 2013 Socially Transparent and Responsible (S.T.A.R.) MFI' award by MIX in 2013 and the 'Innovator in Responsible Business' award by Inc. India magazine in 2013. Ujjivan has partnered with the Parinaam Foundation for the formulation and implementation of financial literacy programs such as 'Diksha' and 'Sankalp', and continues to support them in their initiatives, which aides in raising the level of financial awareness of our customers.

For the past five consecutive years, Ujjivan has been ranked consistently among the top 25 companies to work for in India by the Great Places to Work® Institute in partnership with the Economic Times. For the year 2015, we were ranked 1st in the microfinance sector by the Great Places to Work® Institute. Our employee productivity ratio (number of clients per loan officer),which was 633 as of September 30, 2015, is higher than the industry average of 579 as of September 30, 2015. (Source: MFIN Micrometer Report, September 2015).

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Ujjivan Small Bank recruiting Phone Banking Officer fresher’s in Bangalore. The Ujjivan Small Bank vacancies for Phone Banking Officer is filled through Face to Face Interview etc.
Ujjivan Small Bank jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in Others job field. The fresher’s applying for Phone Banking Officer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Ujjivan Small Bank recruitment, fresher’s are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Ujjivan Small Bank and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Ujjivan Small Bank and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.