Platform Architect - ServiceNow Job in For a Client of TeamLease Digital

Booking Holdings India COE

Job Description

Contractor - Platform Architect - ServiceNow

Responsibilities:

● Architecture Ownership: Lead the architectural design of the platform, ensuring accuracy, completeness, and long-term scalability.

● Data Integrity & Governance Support: Partner with the Product Managers to uphold governance policies, ensuring data quality, consistency, and compliance with internal and external requirements.

● Configuration Management Process Design: Architect and optimize configuration management processes in line with ITIL and Booking.com best practices, ensuring deep integration with ITSM, ITOM, and ITAM capabilities.

● Gradual Maturity Towards CSDM: Drive the structured evolution of the CMDB towards full Common Service Data Model (CSDM) alignment, ensuring industry-standard modelling and adaptability to future needs.

● Wider Platform Architecture Contribution: Support the Lead Platform Architect in shaping overall ServiceNow architecture strategy, including integration patterns, cross-domain capabilities, and platform governance frameworks.

● Stakeholder Collaboration: Work closely with the Lead Platform Architect (AMS), Product Managers (AMS), and cross-functional teams (IT, Security, Compliance, HR, Legal, Infrastructure) to ensure architectural alignment with both business and platform goals.

● Automation & Integration: Implement architectural patterns for automation and integration between CMDB, discovery tools, cloud platforms, and third-party systems.

● Support Discovery & EOL Initiatives: Collaborate with the Lead Platform Architect and platform engineering teams on ongoing efforts to address discovery and EOL data challenges across cloud and hybrid environments, ensuring CMDB architecture supports and benefits from these improvements

● Reporting & Insights: Use platform architecture data to provide actionable insights, influence decisions, and highlight improvement opportunities.

● Continuous Improvement: Lead architectural continuous improvement initiatives, adopting emerging technologies and best practices to enhance platform resilience and scalability.

● Training & Documentation: Produce and maintain architectural documentation for Business processes and patterns, supporting training and knowledge transfer across the platform team.

Required Skills:

● 5 - 8 years experience in relevant skill areas

● Platform Architecture Expertise: 5+ years of ServiceNow experience, with deep platform architecture design capability.

● Overall industry experience of 12 years in enterprise architecture, data management, ServiceNow modules and how CMDB supports core processes (e.g. ITSM, ITAM and IT operations).

● Technical Proficiency in ServiceNow: Strong expertise in CMDB, CSDM, ITSM, ITOM, and ITAM, including automation and integrations.

● Process Management & ITIL Knowledge: Skilled in process architecture, data governance, and alignment to ITIL best practices.

● Certifications: ServiceNow CSA and CIS certifications in ITSM, ITOM, or ITAM; CSDM certification preferred. ITIL certification is highly desirable.

● Automation & Scripting: Experience in workflow automation and scripting within ServiceNow to improve efficiency and data accuracy.

● Cloud & Integration Experience: Strong track record integrating ServiceNow with AWS, GCP, Kubernetes, and enterprise systems.

● Analytical & Data-Driven: Ability to transform CMDB and platform data into meaningful, actionable insights.

● Stakeholder Management: Able to work across technical and non-technical audiences, building trust and achieving alignment.

● Collaboration & Communication: Excellent interpersonal skills, working effectively with global teams, including daily collaboration with the Lead Platform Architect and CMDB Manager in AMS.

● Innovation & Continuous Improvement: Proactive in identifying architectural enhancements and future platform capabilities