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Process Associate Jobs in Ahmedabad,Gandhinagar,Rajkot - SLJOBS

Process Associate
SLJOBS
BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com
0.6 to 3 Years
12000 - 30000 Per Month
SLJOBS
Last Date 14 Mar 2018

SLJOBS - Job Details

Date of posting: 13 Jan 18
  • Designation:Executive

Primary Skills:

  • Customer Service
  • NPS Survey.
  • Knowledge of Excel.

Role Purpose and KPIs:

  • This position is responsible for ensuring customer loyalty and rebuild trust in Services.
  • This position is responsible to identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines.
  • Establish hygiene / process issue and prepare talk off with the customer accordingly for both open and close service requests / complaints.
  • This position is responsible to provide end to end complete resolution to customer concerns.
  • To provide resolutions on the nature of the request/complaint, status of the customer’s account applying business rules.
  • This position is responsible to close loop with the customer and post providing the customer necessary resolution and initiate re polling to identify efficiency.
  • All customer interactions to be handled within defined timelines
  • To be able to handle customer interactions while maintaining the set quality standards defined by company
  • To be aware of the latest products launched as well as the recent change in processes in order to communicate correct information to the customer
  • To be able to provide customized solutions to each customers concern and address his issues completely and correctly so as to ensure no repeats
  • To be able to speak to an irate customer with sense of ownership and convert customer complaints into customer delight and thereby ensuring customer loyalty
  • To be able to retain a customer who has decided to leave company primarily using communication skills
  • Shift: Rotational Shifts (5 days)
  • Allowances : 120Rs to 200Rs per day (Any shift after 8pm) + transportation in night shifts + Insurance benefits etc.


Hiring Process : Face to Face Interview

Job Role : BPO / Telecaller

About SLJOBS

The company started 5 years back with a sole purpose of providing end to end recruitment. Currently working as a service and recruitment partner for more the 120 companies. Our core domains are Outsourcing, Banking and Finance. We don’t charge any recruitment fees from the applicants (Candidates). Working for these many years we have a wholsome experience of 5000+ placements.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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SLJOBS recruiting Process Associate Experienced(0.6 to 3 Years) candidates in Ahmedabad, Gandhinagar, Rajkot, Surat, Vadodara. The SLJOBS vacancies for Process Associate is filled through Face to Face Interview etc.
SLJOBS jobs for Experienced(0.6 to 3 Years) candidates are very common in nature as the company recruits a lot of Experienced(0.6 to 3 Years) candidates every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in BPO / Telecaller job field. The Experienced(0.6 to 3 Years) candidates applying for Process Associate should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to SLJOBS recruitment, Experienced(0.6 to 3 Years) candidates are mostly chosen for the department BPO / Telecaller. To learn more about the current jobs and other details, it is better to go through official site of SLJOBS and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of SLJOBS and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.