Process Associate/Sr.Process Associate Job in Black And White Business Solutions at Bommanahalli, Brookefields, BTM, Bangalore

Dear Candidate,

Greeting from Black and White Business Solutions Pvt Ltd..!!

Required Candidate Currently Located in Bangalore

Huge Openings for Non-Voice process in TSR and CSR

INTERNATIONAL PROCESS

Technical Support : Voice / Semi Voice / Non Voice Process
Customer Support: Voice / Semi Voice / Non-Voice Process

Technical Trouble Shooting
Hardware and Networking
IT Help Desk
Desktop Support
Technical Chat / Email Support
IT Trouble Shooting

Technical Skills :

Trouble shooting/Command for IP Adress/RAM/ROM/Networking - LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting/Active directory/Hardware /installation/ Microsoft/ Mac /Apple

Designation :

Technical Support Analyst / Associate / Sr. Associate / Service Desk / IT Help Desk / Process Associate / Sr.Process Associate

Roles :

Handle technical support questions via our ticketing system.
Help customers set up their website Help transfer customer accounts from other providers.
Help customers with script and software upgrades Help and repair infected and compromised accounts.
Handle server monitoring tickets and repair systems in
event of failures. Help build and configure new servers
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning technical issues/server issues through chat support
Microsoft environment knowledge
Have some level of technical understanding of the products building up a desktop service
Domain, Hosting management, Server Management- disk space, server usage management, backups, configuration, renewals, L1 Tech support
Basic Troubleshooting, Monitoring, Backup
Doing Email configuration-Outlook

Skills Required :

Should be flexible with rotational Shifts
Graduates / PUC / Diploma fresher or Experience can apply

Benefits :
Day / Rotational Shifts
Salary - upto 4.5lpa
Unlimited incentive Structure
No registration Fees(Free placement).

Documents Required :

Fresher :
10th / 12th / Graduation all semester Marks card
Aadhar Card ID proof
Pan Card ID

Experience :
Previous Companies Offer letter / relieving letter / one-month payslips
10th / 12th / Graduation all semester Marks card
Aadhar Card ID proof
Pan Card ID

**PLEASE DO REFER YOUR FRIENDS**