Process Execution Executive Job in Swire Digital Centre at Residency Road, Bangalore

Process Execution Executive

Swire Digital Centre

0 Years

Not disclosed

Expired

Posted: 17 Jun 22

Job Description

Role Purpose

This role will focus on understanding the purpose of delivering high standard of customer service to external and internal customers ensuring a one-touch resolution of cases handled. The Process Execution Executive will support the Specialists in end-to-end ownership of nominated processes and issues at a process level. This includes ticket management tasks and data related functions (data entry, reconciliation, analytics & reporting).

Role Accountabilities (What is this role responsible for delivering?)
Process Execution

Performs the day to day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to)
Support Ticket Handling/Management (Email, Phone, Live/Web-Chat)
Execution & handling of Export & Import Shipment related tasks
Rate/Contract Filing & Billing Equipment management Vendor/Partner Onboarding
Reporting and Analytics
Responsible for adhering to process SOPs and SLAs as defined
Accountable for achieving customer satisfaction on case by case, at the interaction level.

Key Qualifications & Skills (What knowledge will ensure success in the role?)

Qualifications

Degree/Diploma holder, preferably in the Logistics or Maritime specialization

Technical Skills

Good knowledge of Microsoft Office applications, data reporting/analytics Professional Skills.
Results driven and has a positive attitude.
Good English communication skills, both written and spoken.
Able to type at 60wpm and above.
Effective team player and collaborator.
Strong personal integrity.
Strong analytical and administrative skills.
Work cross-functionally and think both critically and strategically.