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Process Execution Executive Jobs Opening in Swire Digital Centre at Residency Road, Bangalore

Process Execution Executive

Swire Digital Centre
experience-icon 0 Years
salary-icon Not disclosed
location-icon Bangalore(Residency Road )
Expired

Posted: 17 Jun 22

Job Description

Role Purpose

This role will focus on understanding the purpose of delivering high standard of customer service to external and internal customers ensuring a one-touch resolution of cases handled. The Process Execution Executive will support the Specialists in end-to-end ownership of nominated processes and issues at a process level. This includes ticket management tasks and data related functions (data entry, reconciliation, analytics & reporting).

Role Accountabilities (What is this role responsible for delivering?) 
Process Execution
  • Performs the day to day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to)
  • Support Ticket Handling/Management (Email, Phone, Live/Web-Chat)
  • Execution & handling of Export & Import Shipment related tasks
  • Rate/Contract Filing & Billing Equipment management Vendor/Partner Onboarding
  • Reporting and Analytics
  • Responsible for adhering to process SOPs and SLAs as defined
  • Accountable for achieving customer satisfaction on case by case, at the interaction level.
Key Qualifications & Skills (What knowledge will ensure success in the role?) 

Qualifications
  • Degree/Diploma holder, preferably in the Logistics or Maritime specialization

Technical Skills
  • Good knowledge of Microsoft Office applications, data reporting/analytics Professional Skills.
  • Results driven and has a positive attitude.
  • Good English communication skills, both written and spoken.
  • Able to type at 60wpm and above.
  • Effective team player and collaborator.
  • Strong personal integrity.
  • Strong analytical and administrative skills.
  • Work cross-functionally and think both critically and strategically.

Job Particulars

Education Diploma, B.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time

About Company

Swire Digital Centre
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