Process Execution Executive Jobs Opening in Swire Digital Centre at Residency Road, Bangalore
Job Description
Role Purpose
This role will focus on understanding the purpose of delivering high standard of customer service to external and internal customers ensuring a one-touch resolution of cases handled. The Process Execution Executive will support the Specialists in end-to-end ownership of nominated processes and issues at a process level. This includes ticket management tasks and data related functions (data entry, reconciliation, analytics & reporting).
Role Accountabilities (What is this role responsible for delivering?)
Process Execution
This role will focus on understanding the purpose of delivering high standard of customer service to external and internal customers ensuring a one-touch resolution of cases handled. The Process Execution Executive will support the Specialists in end-to-end ownership of nominated processes and issues at a process level. This includes ticket management tasks and data related functions (data entry, reconciliation, analytics & reporting).
Role Accountabilities (What is this role responsible for delivering?)
Process Execution
- Performs the day to day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to)
- Support Ticket Handling/Management (Email, Phone, Live/Web-Chat)
- Execution & handling of Export & Import Shipment related tasks
- Rate/Contract Filing & Billing Equipment management Vendor/Partner Onboarding
- Reporting and Analytics
- Responsible for adhering to process SOPs and SLAs as defined
- Accountable for achieving customer satisfaction on case by case, at the interaction level.
Qualifications
Technical Skills
- Degree/Diploma holder, preferably in the Logistics or Maritime specialization
Technical Skills
- Good knowledge of Microsoft Office applications, data reporting/analytics Professional Skills.
- Results driven and has a positive attitude.
- Good English communication skills, both written and spoken.
- Able to type at 60wpm and above.
- Effective team player and collaborator.
- Strong personal integrity.
- Strong analytical and administrative skills.
- Work cross-functionally and think both critically and strategically.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1506862
Job Category Diploma , Tech Support
Locality Address Residency Road
State Karnataka
Country India
About Company
Swire Digital Centre
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