Product Support Executive Jobs Opening in CaddyCode Solutions Private Limited at Perungudi, Chennai
Job Description
- Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail.
- Level 1 support-Handling international customer calls, emails, and chats. Should cover Technical & Customer Support, and Product Queries.
- Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs.
- Escalating the issues to the appropriate specialist when needed via Sales Force or Jira.
- Escalating tickets which have not been resolved, in accordance with Customer escalation procedures.
- Assisting in new implementations, installations, upgrades and migrations of existing customers systems.
- Updating the clients on their request status accordingly.
- To constantly verify documents submitted by clients within specific regions on an hourly basis.
- Preparing and interpreting reports
and documentation as required in the role with acceptable detail and
accuracy.
- Communicate and coordinate with internal departments when addressing software bugs or new releases.
- Occasionally perform Quality Assurance tasks for testing new software versions and performing UAT.
- Taking ownership of customer issues and follow problems through to resolution.
- Performing
other ad hoc tasks assigned by the Team Lead.
- Ability to work
independently with minimal supervision on rotational shifts, but excel in a collaborative, team
environment.
More information about this Product Support Executive Job
Please go through the below FAQs to get all answers related to the given Product Support Executive job
- What are the job requirements to apply for this Product Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Product Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, MCA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Product Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Product Support Executive position?
- Ans: There are immediate 1 job openings for Product Support Executive in our Organisation.
- Who is eligible to apply for this Product Support Executive job?
- Ans: The mentioned job is open to both Male and Female candidates.
Job Particulars
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1536630
Job Category Sales and Marketing
Locality Address Perungudi
State Tamil Nadu
Country India
About Company
At CaddyCode, we are creating a Self-Storage global platform that enables every storage operator to manage their facility with 100% automation irrespective of their technical capabilities. 6Storage makes it fast and easy for business to delight their tenants and users. We do this with passion since all the stake holders of the company from Self-Storage experience. Headquartered in Missouri, USA and CaddyCode has a dedicated team operating from 4 global locations (USA,UK, Germany & India) to serve customers
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