Quality Analyst Jobs in Mumbai - Voice For Change
Quality Analyst
Voice For Change
Expired
Posted: 09 May 17
Job Description
- Minimum 1 year of experience in any BPO as Quality Check/ Analyst
- Oversee all aspects of quality assurance including call monitoring, evaluation and calibration scoring
- Create and maintain quality performance metrics along with Business Head
- Conduct live monitoring, call research
- Provide coaching, training and development to telecallers
- Ensure call quality standards are being evaluated fairly and consistently
- Train and educate tell callers, supervisors and managers on Quality Assurance process
- Track and identify reoccurring problems and service opportunities
- Analyze quality and performance trends to provide recommendations for improvement
Job Particulars
Role it software engineer
Education 12th Pass (HSE)
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id302369
Job Category IT/Software
Locality Address
State Maharashtra
Country India
About Company
We are an organization established by RPM & Company. We are a day shift, 5 day working organization.
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