Quality Analyst Jobs Opening in Diraa hr service at 100 Feet Road, Avinashi Road, Ganapathy, Chennai, Coimbatore

We are hiring for our MNC client ....!!!

Designation - Quality Analyst

Experience - Need min 0-1 years of experience in Quality Analyst

Graduates only can Apply

Salary: 6.5LPA

Location: Coimbatore

Shifts: Rotational Shifts/ Rotational week offs

Notice Period: Immediate Joiners

Excellent Communication needed

Skills Required -

Should have knowledge in Service Desk and Infrastructure Support Operations

Should have analytical reasoning skills

Ability to create Weekly & Monthly Quality reports for the management review

Ability to analyze large amounts of data and draw out meaningful, actionable

summaries

Expertise in Microsoft Excel & PowerPoint

Collaborates well & Effective communicator at all levels

Should have effective coaching skills

Roles & Responsibilities -

Monitoring calls/ cases to evaluate domain knowledge accuracy and communication ability.

Provide regular feedback and coaching based on the performance, and Coach outliers on a one to one basis and give feedback to Team Leader/Manager whenever it’s required.

Responsible for generating daily, weekly & monthly reports for internal purposes.

Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site.

Calibrate cases internally with the team to ensure minimum difference in the ratings.

Conduct regular huddles with the teams/ training batches to share client expectations and trends observed.

Performance data analysis for the team and chalking out improvement plans and executing the same, for bottom quartile.

Liaise with the customer counterparts, for any/all KT’s that happen.

RCA on Fatal Errors and provide inputs for further training needs.

Suggest Quality improvement plan.

Type: Full-time

Salary: ₹300,000. - ₹650,000 per year

Schedule:

• Rotational shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 0-1 years (Preferred)

Work Location: In person

1. What are the job requirements to apply for this Quality Analyst job position?
   
   • Ans: A candidate must have a minimum of 0 to 1 year experience as an Quality Analyst


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: BBA/BBM, MBA/PGDM, Other Graduate, Other Post Graduate
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 300000 and 650000 Yearly. The Salary will depend on the interview. This Quality Analyst is a Full Time in Chennai, Coimbatore.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Quality Analyst is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Quality Analyst position?
   
   • Ans: There are immediate 1 job openings for Quality Analyst in our Organisation.