Quality Analyst

Technotask Business Solutions Pvt Ltd

1 Years

20000 - 23000 Monthly

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Posted: 28 May 24

Job Description

Responsibilities:

Monitor and evaluate customer interactions, including phone calls, emails, and chats

Analyze data and identify trends related to customer interactions and quality

Develop and implement quality assurance processes and procedures

Conduct regular quality checks to ensure compliance with established standards

Provide feedback and coaching to agents to improve their performance

Work with cross-functional teams to identify and resolve quality issues

Develop and maintain quality metrics and reporting

Participate in process improvement initiatives to improve quality and customer satisfaction

Stay up-to-date on industry trends and best practices related to quality and customer service

Requirements:

Bachelor's degree in Business Administration, Quality Management or a related field

1 year of experience in quality assurance or a related field

Strong analytical and problem-solving skills

Excellent attention to detail and ability to multitask

Strong interpersonal and communication skills

Ability to work independently and as part of a team

Proficiency in Microsoft Office Suite and other relevant software applications

More information about this Quality Analyst Job

Please go through the below FAQs to get all answers related to the given Quality Analyst job

What are the job requirements to apply for this Quality Analyst job position?
- Ans: A candidate must have a minimum of 1 year experience as an Quality Analyst

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, BBA/BBM
What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 23000 Monthly. The Salary will depend on the interview. This Quality Analyst is a Full Time in Vijayawada.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Quality Analyst is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Quality Analyst position?
- Ans: There are immediate 1 job openings for Quality Analyst in our Organisation.