Receptionist Front Desk Jobs Opening in Hotel park Riviera at Ulubari, Guwahati
Job Description
Job Summary
We are seeking a well-spoken, courteous, and professional Front Desk Receptionist to serve as the first point of contact for guests at our hotel. The ideal candidate will have a warm and welcoming personality and play a key role in creating an excellent first impression of the hotel’s service quality. Responsibilities include greeting guests, managing check-ins and check-outs, handling guest queries, and ensuring a smooth and comfortable stay for all visitors.
The Front Desk Receptionist is expected to maintain a high level of hospitality, be knowledgeable about hotel services and local attractions, and assist in maintaining seamless hotel operations.
Key Responsibilities
1. Guest Reception & Check-in
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Welcome guests warmly and professionally as they arrive at the hotel.
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Perform guest check-in procedures using hotel software (e.g., PMS like Opera, IDS, or Cloudbeds).
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Verify guest identity, confirm reservations, and issue room keys.
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Explain hotel policies, amenities, breakfast timings, and any special offers during check-in.
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Escort VIP guests or coordinate with bellboys/porters as needed.
2. Guest Support & Information
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Respond promptly and effectively to guest inquiries, requests, or complaints in person, via phone, or through email.
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Provide guests with accurate information about the hotel, nearby attractions, restaurants, transport options, and local events.
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Handle concierge requests, including taxi bookings, wake-up calls, restaurant reservations, and travel arrangements.
3. Check-out & Billing
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Manage guest check-out procedures efficiently and courteously.
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Generate and present accurate bills, ensuring all charges are accounted for.
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Process payments via cash, card, UPI, or other digital methods.
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Handle refund procedures and issue proper receipts and invoices.
4. Front Desk Administration
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Maintain updated guest records, room status reports, and key logbooks.
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Prepare daily check-in/check-out lists and shift handover reports.
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Maintain a clean, organized, and presentable front desk at all times.
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Monitor room availability and update reservations system.
5. Security & Safety
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Monitor guest entries, visitor logs, and ensure only registered guests access rooms.
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Adhere to security protocols and alert the management or security staff in case of suspicious activity.
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Handle lost and found procedures according to hotel policy.
6. Team Coordination
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Communicate with housekeeping and maintenance teams to ensure room readiness and guest comfort.
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Inform kitchen staff or room service of guest preferences or special requests.
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Work closely with the reservations team for booking updates or cancellations.
More information about this Receptionist Front Desk Job
Please go through the below FAQs to get all answers related to the given Receptionist Front Desk job
- What are the job requirements to apply for this Receptionist Front Desk job position?
- Ans: A candidate must have a minimum of fresher as an Receptionist Front Desk
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, MBA/PGDM, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Receptionist Front Desk is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Receptionist Front Desk position?
- Ans: There are immediate 1 job openings for Receptionist Front Desk in our Organisation.
