Relationship Manager Jobs Opening in State Bank Operations Support Services Private Limited at Gujarat, Madhya Pradesh, Chhattisgarh
FEATURED JOBSeva Sarathi
organization.
1 to 10 Years 
21000 Monthly 
Bhilai, Bilaspur, Raipur, Ahmedabad, Anand, Ankleshwar, Bharuch, Bhavnagar, Bhuj, Gandhinagar, Gir, Jamnagar, Kandla, Porbandar, Rajkot, Surat, Vadodara, Valsad, Vapi, Bhopal, Gwalior, Indore, Jabalpur, Ujjain, Ahmednagar, Aurangabad, Jalgaon, Kolhapur, Mumbai, Nagpur, Nashik, Pune, Solapur, Durg, Korba, Rewa, Singrauli, Ratlam, Burhanpur, Satna, Dewas, Sagar, Akola, Nanded, Amravati, Parbhani, Dhule, Latur, Bhiwandi, Malegaon, Chhattisgarh, Gujarat, Madhya Pradesh, Maharashtra, Raigarh, Junagadh, Surendranagar, Godhra, Dohad, Katni, Chandrapur, Khopoli, Ratnagiri, Baloda Bazar, Balrampur (Chattisgarh), Bastar, Bemetara, Bijapur(Chattisgarh), Dantewada, Dhamtari, Gariyaband, Janjgir-Champa, Jashpur, Kabirdham, Kanker, Kondagaon, Korea, Mahasamund, Mungeli, Narayanpur, Rajnandgaon, Sukma, Surajpur, Surguja, Gandhidham, Amreli, Arvalli, Banas Kantha, Botad, Chhotaudepur, Dang, Devbhumi Dwarka, Kheda, Mahisagar, Mahesana, Morbi, Narmada, Navsari, Patan, Sabar Kantha, Agar Malwa, Alirajpur, Anuppur, Ashoknagar, Balaghat, Barwani, Betul, Bhind, Chhatarpur, Chhindwara, Damoh, Datia, Dhar, Dindori, Guna, Harda, Hoshangabad, Jhabua, East Nimar, Khargone, Mandla, Mandsaur, Morena, Narsinghpur, Neemuch, Panna, Raisen, Rajgarh, Sehore, Seoni, Shahdol, Shajapur, Sheopur, Shivpuri, Sidhi, Tikamgarh, Umaria, Vidisha, Beed, Bhandara, Buldhana, Gadchiroli, Gondia, Hingoli, Jalna, Nandurbar, Osmanabad, Palghar, Sangli, Satara, Sindhudurg, Wardha, Washim, Yavatmal, Thane, Ahmadabad, Panch Mahals, Kachchh, Gir Somnath, Gaurella Pendra Marwahi, Tapi, Niwari, Raigad, Balod, Dholka, Bhat, Dahej 
Job Description
Roles and Responsibilities of Grahak Mitra:
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To educate customers to utilize services available through self-service channels.
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To convince, help and support the customers in giving feedback for services availed.
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Providing first level assistance to visitors / customers at the Branch. Ensuring customers are provided necessary assistance in transacting the business and overseeing the employee’s response to customers.
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Reducing cost and staff workload by migrating customers to alternate channels
digital channels like ATM, ADWM, INB, YONO etc.
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Increasing sales focus by making available information on various products and services of the bank to customers / visitors.
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Ensuring HNI / Wealth / Premier customers are given proper attention / recognition while handling and priority in service.
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Making available product information brochures, forms, applications etc. to visitors / customers.
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Helping less tech savvy customers in using alternate and digital channels and providing necessary guidance for adoption. Directing them to concerned counter / officer in case of need.
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Keeping an eye on the waiting hall to ensure that no customer remains unattended and proactively helping them in conducting the required transactions (e.g. provide them with necessary forms that need to be filled before they reach the counter).
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Suggesting customers regarding the facility of Toll-free numbers / Call Centre / WhatsApp Banking for account balance related information and other requirements related to ATM / INB / Account Statements etc.
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Direct customers to the concerned officer for cross-selling of products and services.
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To possess thorough knowledge of transactional banking products & services and general awareness about loans / advances offered by the bank.
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In addition, Grahak Mitra should have basic operational knowledge of ATM, ADWM, INB, UPI, and other digital products.
