Relationship Officer Jobs Opening in Puzoulace at Delhi-Others, Bangalore, Mumbai, Delhi
Job Description
Job Summary:
We are looking for a highly motivated and customer-centric Relationship Officer to join our team. As a Relationship Officer, you will be responsible for managing and nurturing relationships with existing and potential clients to ensure customer satisfaction, retention, and long-term loyalty. Your role will involve understanding customer needs, offering appropriate solutions, and working closely with various departments to deliver a high-quality customer experience. The ideal candidate should have excellent communication skills, a strong sense of empathy, and a passion for customer service.
Key Responsibilities:
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Client Relationship Management:
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Build and maintain strong, long-term relationships with clients by delivering personalized services tailored to their needs.
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Act as the primary point of contact for clients, ensuring regular communication to address any concerns or requirements.
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Understand client preferences, needs, and goals to offer suitable products or services.
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Maintain a detailed record of client interactions, including meetings, calls, feedback, and issues.
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Sales Support and Lead Generation:
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Assist in identifying new business opportunities by actively seeking potential clients and referring them to the sales team.
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Generate leads through existing clients, networking events, referrals, and targeted campaigns.
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Cross-sell and up-sell products or services to existing clients based on their evolving needs.
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Support the sales team in meeting client acquisition and revenue goals by providing insights into customer preferences.
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Customer Support and Problem Resolution:
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Handle customer inquiries, complaints, and feedback with a professional and empathetic approach.
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Resolve issues related to products, services, or billing by liaising with the appropriate departments and providing solutions in a timely manner.
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Ensure high levels of customer satisfaction and loyalty by promptly addressing concerns and preventing churn.
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Client Onboarding and Retention:
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Oversee the smooth onboarding process for new clients, ensuring they understand the company’s offerings and how to best use them.
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Educate clients about new products, features, and services that may add value to their experience.
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Monitor client satisfaction through surveys, feedback forms, and one-on-one interactions, making adjustments to services as necessary.
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Track client engagement, renewal dates, and follow-up on contract expirations to ensure ongoing relationships.
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Reporting and Documentation:
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Maintain accurate and up-to-date records of all client interactions and activities in CRM systems.
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Prepare regular reports on client status, sales activity, client issues, and customer satisfaction to present to management.
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Document client needs, challenges, and outcomes to provide insights for improving services or products.
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Collaboration and Cross-Functional Communication:
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Collaborate with other departments (sales, marketing, customer support, etc.) to address client needs and ensure seamless service delivery.
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Share customer feedback and market insights with product development teams to help refine offerings.
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Work closely with marketing to design client engagement strategies and promotions that improve customer experience.
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Market and Industry Awareness:
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Stay informed about industry trends, market conditions, and competitors to offer clients relevant, up-to-date solutions.
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Participate in training sessions, webinars, and networking events to keep up-to-date with the latest products and services.
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More information about this Relationship Officer Job
Please go through the below FAQs to get all answers related to the given Relationship Officer job
- What are the job requirements to apply for this Relationship Officer job position?
- Ans: A candidate must have a minimum of fresher as an Relationship Officer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
- What are the salary requirements for this job?
- Ans: The salary range is between 5000 and 50000 Monthly. The Salary will depend on the interview. This Relationship Officer is a Part Time in Bangalore, Mumbai, Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Relationship Officer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Relationship Officer position?
- Ans: There are immediate 1 job openings for Relationship Officer in our Organisation.
Job Particulars
About Company
Delhi, Ahmedabad, Mumbai 
Freshers 
Salary not disclosed 
B.Arch, B.Com, BBA/BBM, 12th Pass (HSE), Vocational Training, B Voc
Delhi, Gurgaon, Mumbai
Freshers
Salary not disclosed
Diploma, BBA/BBM, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Com, BA
Mumbai
0 to 1 Years
Salary not disclosed
B.Com(Marketing)
Delhi
Freshers
Salary not disclosed
Diploma, BBA/BBM
Delhi, Bangalore, Mumbai
Freshers
Salary not disclosed
BE/B.Tech
Mumbai
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Delhi, Vaishali
Freshers
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, Other Graduate
Delhi, Ghaziabad, Noida
1 to 3 Years
Salary not disclosed
Diploma, BBA/BBM, MSc, 12th Pass (HSE), Other Course
Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
BBA/BBM
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BSc, MCA, 10th Pass (SSC), 12th Pass (HSE), Vocational Training, Master in Marketing, Master of International Business, Other Graduate, Other Post Graduate
Delhi, Gurgaon, Noida
Freshers
Salary not disclosed
BA
Bangalore, Kochi
3+ Years
Salary not disclosed
BBA/BBM, MBA/PGDM
Delhi
Freshers
Salary not disclosed
BBA/BBM 
