Research Sr Specialist I Jobs in Bangalore

Research Sr Specialist I

JPMorgan Chase & Co.

0 to 3 Years

Not disclosed

Expired

Posted: 16 Oct 19

Job Description

Research Sr Specialist I

Req #: 190093222

Location: Bangalore East, KA, IN

Job Category: Operations

JOB RESPONSIBILITIES:

Resolve queries provided for SME help in a timely manner
Manage daily volumes and complete the same as per the SLA and SOP
Manage case inventory & ageing as per pending guidelines
Engage with UL on SOP revisions
Share process updates, feedback on quality, unique scenarios/updates in the team meetings & document MOM
Ensure the team learning are tested by monthly process knowledge test
Identify refresher training needs and provide adequate learning to team members
Conduct reviews on QC and QA cases worked by the TMs and share reports and feedback
Responsible for new hire training and help them come up the learning curve
Active participation on operations calls with site partners
Back up for TL during his/her absence

Skills/ Qualifications:

Graduate in Commerce (Preferred) or Graduate in any stream with 3-4 yrs banking experience
MS Office skills
Oral & written communication skills
Expert in the process/business knowledge
Adaptability to change
Excellent Client focus and Customer care working practices
Attention to detail
Problem solving
Ability to work as a team
Knowledge on Business processes and procedures
Strong time management skills required to work on BAU & other initiatives
Flexible attitude towards working hours due to the demands of the working place

Job Particulars

Role others

Education Any Post Graduate, Any Graduate

Who can apply Freshers and Experienced (0 to 3 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id728096

Job Category Others

Locality Address

State Karnataka

Country India

About Company

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

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