Retail Store Operation Jobs in Bangalore,Belgaum,Bellary - SHOWOFF
Job Description
Title: Retail Store Manager
Reports
to: Director
Function: LRBD / Sales &
Operation
Role:
To provide entrepreneurial insights in planning and managing Store Operations
as well as direct and guide the Store Staff in achieving the Sales &
Service Plan
Responsibilities:
Store Operations and Management:
- Maximize efficiency and protect business integrity by applying store SOPs (Standard Operating Procedures) and procedures guided by the Senior Operation Manager/ Reporting Manager.
- Follow SOP for Customer Service, VM, Store Ambience, Hygiene & Cash Collection
- Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of the store.
- Assist Store Manager in managing the day to day operations of the outlet including, coaching, goal setting, support and development of staff.
- Maintain the best retail standards as per the market positioning of the brand
- Identify seasonal promos, implement marketing promotions as per guidelines, maximize returns from promotions. Ensure there is increase in footfalls.
- Analyze secondary sales and stock in hand on weekly basis and plan for replenishments.
- Responsible for Stock & Pilferage maintenance, perpetual inventory and global stock count to control shrinkages and pilferages.
- Responsible for conserving and protecting company assets and inventory by regular stock take of assets and merchandise inventory.
Sales & Revenue Targets:
- Achieve volume and revenue goals at the assigned Company Store
- Achieve personal sales goals and the goals set for the Sales Team at the Store
- Target fixation & forecasting at SKU level.
- Drive sales and achieve targets of the store through superior customer service, events and promotions
- Assisting Store Manager in planning & execution of micro marketing activities at ground level
- Coach each store employee to establish realistic sales goals for each month and develop an action plan. Offer them advice, support, and motivation to help them meet their sales objectives.
- Assist store employees in selling process whenever needed. Enhance the customer shopping experience by participating in the sales process.
- Proactively stay connected to the Customer through various means to evolve and build a long lasting relationship
- Assist Store Manager in MIS Submission of daily / weekly / monthly reports to the Management.
- Manage all other matters pertaining to store sales and perform additional tasks as required
Customer Service and Operations:
- Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times.
- Ensure positive customer experience being delivered at the store.
- Achieve customer satisfaction through development of a customer service oriented culture in the store.
- Strengthen brand identity through focused customer engagement and superior brand experience.
- Drive Loyalty Program at the Store to increase repeat business
- Respond to and resolve customer complaints in a timely manner.
- Handle customer queries and complaints efficiently and courteously
Team Management, Recruitment & Training:
- Plan and assign goals and tasks to the outlet sales teams.
- New staff induction and development
- Ensure staff retention and engagement is high through motivation, coaching and guiding.
- Train, motivate and guide the outlet sales teams.
- Evaluate performance of sales team and provide appropriate feedback.
- Conduct recruitment efforts & participate in selection decisions of new employees
- Identify training needs and define a training calendar for stores staff.
Administration
- Ensure all staff/store facility are as per norms.
- Ensure coordination with HO for staff and other day to day activity.
- Ensure the store achieves audit ratings as per the norms.
- Ensure action plans are executed based on mystery audit findings.
- Ensure adherence to SHOWOFF standards and SOP's.
Key Result Areas (KRAs)
- Achievement of targets
- Customer Service
- Stock Management and controls
- Marketing and Promotions
- Staff Management and Team Development
- Administration
Desired Candidate Profile:
- MBA (Marketing/Retail) with 0 to 1 years of years of progressively responsible experience in Apparel Retail Store management
- Proven track record of sales success in a retail environment.
- Excellent in customer service skills
- Able to communicate with people of all levels with good flexibility and initiatives
- Good Grooming and a Pleasant personality, energetic, mature and attentive to details
- Committed to building relationships with customers
- A pleasant disposition, excellent written and spoken communication skills and high enthusiasm levels are important job attributes for this position
- Excellent leadership abilities and Team-player
- Computer literate
Job Particulars
About Company
Experiments can lead to beautiful things and this is what Showoff truly believes in. We are the destination for all things fashion that features a wide range of carefully chosen, stylish and extremely affordable products collections in men, women, kids, fitness and intimates at the click of a button.
What started out as a small retail space of 200 sqft in Jayanagar has rapidly grown to 26 stores all over South India with expansion plans in Maharashtra as well.
Showoff has been a strong crowd puller since its inception as we valued customer satisfaction over profits and therefore we have grown to provide our customers with the hottest trends before its available elsewhere.