Semi voice Jobs in Chennai - Sitel

Sitel - Job Details

• Answer inbound calls & chat, Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
• Covering a full range of Bell’s products and services including obtaining all information necessary for resolution of transaction.
• Achieve sales targets by effectively communicating benefits of products and services to customers.
• Be knowledgeable of all Bell marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
• Utilize all available resources to reach out to prospects and turn those prospects into customers
• Sales through Customer Service
• All other duties as assigned
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates

About Sitel