Job Description
- Answer inbound calls & chat, Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
- Covering a full range of Bell’s products and services including obtaining all information necessary for resolution of transaction.
- Achieve sales targets by effectively communicating benefits of products and services to customers.
- Be knowledgeable of all Bell marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
- Utilize all available resources to reach out to prospects and turn those prospects into customers
- Sales through Customer Service
- All other duties as assigned
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
Job Particulars
Role bpo telecaller
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id636148
Job Category BPO
Locality Address
State Tamil Nadu
Country India
About Company
Sitel is the leading contact center provider in the world. We focus on delivering Return on Customer Investment (RoCI). Sitel is the only pure play contact center provider, ranked by senior executive end-users of outsourcing, in the top 50 BPO companies in the world.
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