Senior Customer Service Executive / Team Leader Jobs in Thiruvananthapuram - RR Donnelley India Outsource Pvt Ltd. Technopark
Senior Customer Service Executive / Team Leader
RR Donnelley India Outsource Pvt Ltd. Technopark
Expired
Posted: 21 Apr 17
Job Description
Job Title: Senior Customer Service Executive / Team Leader
Company: RR Donnelley India Outsource Pvt Ltd.
Location: Technopark, Trivandrum
Brief description :
- Conducts underwriting back processing activities and acts as office-in charge in the absence of the Associate Client Manager.
- Activities include processing complex transactions, handling customer complaints, attending in-country updates, report generation, and queue
- Acts as subject matter expert for all lines of business
- Handles customer complaints
- Manages working queues for proper utilization and task assignments
- Generates different production and client-require reports
- Acts as Trainer and facilitates in Operations-Supervised Training
Preferred skills:
- Excellent oral and written communication skills
- Strong Attention to Details
- Excellent presentation and layout skills
- Customer service orientation
- Good customer complaint handling
- Initiative
- Ability to function in a dynamic and changing environment
- 15 years of education is mandatory.
- Prefer candidates with experience in BPO
- Should be ready to work in rotational shifts.
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Walk - In
Employment TypeFull Time
Job Id296185
Locality Address
State Kerala
Country India
About Company
Technopark is the IT hub of the State of Kerala, and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling environment for IT industry that is leveraged by its occupant companies for a competitive advantage.
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