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Senior Customer Service Executive / Team Leader Jobs in Thiruvananthapuram - RR Donnelley India Outsource Pvt Ltd. Technopark

Senior Customer Service Executive / Team LeaderWalkin
RR Donnelley India Outsource Pvt Ltd. Technopark
Any Graduate
Senior Customer Service Executive / Team Leader Jobs in Thiruvananthapuram - RR Donnelley India Outsource Pvt Ltd. Technopark
Last Date 28 Apr 2017

RR Donnelley India Outsource Pvt Ltd. Technopark - Job Details

Date of posting: 21 Apr 17

Job Title: Senior Customer Service Executive / Team Leader

Company: RR Donnelley India Outsource Pvt Ltd.

Location: Technopark, Trivandrum

Brief description :

  • Conducts underwriting back processing activities and acts as office-in charge in the absence of the Associate Client Manager.
  • Activities include processing complex transactions, handling customer complaints, attending in-country updates, report generation, and queue
  • Acts as subject matter expert for all lines of business 
  • Handles customer complaints
  • Manages working queues for proper utilization and task assignments
  • Generates different production and client-require reports
  • Acts as Trainer and facilitates in Operations-Supervised Training

Preferred skills:

  • Excellent oral and written communication skills 
  • Strong Attention to Details 
  • Excellent presentation and layout skills
  • Customer service orientation
  • Good customer complaint handling
  • Initiative
  • Ability to function in a dynamic and changing environment
  • 15 years of education is mandatory.
  • Prefer candidates with experience in BPO 
  • Should be ready to work in rotational shifts. 

Job Summary

Job Type : Full Time
Job Category : Walkin,Others
Hiring Process : Walk - In
Who can apply : Freshers

About RR Donnelley India Outsource Pvt Ltd. Technopark

Technopark is the IT hub of the State of Kerala, and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling environment for IT industry that is leveraged by its occupant companies for a competitive advantage.  

   Apply here to schedule a walk-in Interview with HDFC Life - Salary 3 Lakh/annum
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