Senior Desktop Engineer Job in Hindustan Coca-Cola Beverages Private Limited at Bhubaneswar, Cuttack, Paradeep

Provide L1/L2 technical support for desktops, laptops, workstations, printers and other end-user devices.

Troubleshoot Windows OS issues, system performance, application errors and hardware problems.

Install, configure and maintain desktops, laptops, printers, scanners and peripherals.

Perform OS installation, imaging, software installation, patching and upgrades.

Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP and basic network connectivity issues.

Manage Active Directory activities such as user creation, password reset, account unlock and group membership.

Support Microsoft 365, Outlook, Teams, OneDrive and Office applications.

Provide remote support using tools such as RDP, SCCM/MECM, TeamViewer, AnyDesk or similar tools.

Monitor and maintain endpoint security, antivirus and security/compliance patches.

Troubleshoot printer, scanner, MFP and print-server issues.

Manage incidents and service requests through ServiceNow, BMC Remedy or other ITSM tools.

Follow SLA, incident management, problem management and change management processes.

Maintain asset records, software inventory and hardware lifecycle/asset management.

Perform data backup, restoration and basic troubleshooting where required.

Coordinate with network, server, security and application teams for L2/L3 escalations.

Prepare daily/weekly/monthly MIS and support reports.

Support new employee onboarding, system setup, access provisioning and device allocation.

Perform employee offboarding, including asset collection and access removal coordination.

Troubleshoot Blue Screen, system slowness, application crashes, boot issues and hardware failures.

Ensure systems comply with organizational IT security, patching and hardening standards.

Maintain technical documentation, knowledge articles and troubleshooting procedures.

Provide support through phone, email, chat and onsite assistance.

Participate in shift-based/24x7 support when required.