Senior Service Desk Engineer Jobs in Pune - For a client of TeamLease Services Ltd
FEATURED JOBSenior Service Desk Engineer
3 to 7 Years 
Not disclosed 
Job Description
Call Management & Escalation ,having a team lead experience is manadatory.
· IT User Support on Phone, Email & Tool
· Call Logging.
· Ensure that all calls are responded/resolved within SLA
· Reporting as per defined frequency
· Ensure that response to the user is properly drafted and understandable to the users
· Vendor Coordination on Hardware breakdown calls
· Route the calls to the appropriate support team in the NOC/SOC or DC vendor
· Provide information and activity support to all parties logging call, pertaining to DC infrastructure and assets
· Infra Support Operation for Managed Services
· Any ITSM tool knowledge perferable Remedy tool
· Review tickets to meet the SLA
· Handover of pending tasks to next team member
· Coordination with respective domain teams to resolve the tickets within SLA
Job Particulars
About Company
