Senior Telecalling Officer Jobs Opening in HDB financial services at Medavakkam, Mogappair, Parrys, Chennai

Senior telecalling officer

HDB financial services

0 Years

Not disclosed

Expired

Posted: 20 Feb 24

Job Description

Good Communication skills

Good Convincing skill

Should have good coordination

Need to contact the customer for Payment collections

Need have good quality of communication

Should not violate the COC of Customer

Job type- On Roll

General shift

Mon to sat

Responsibilities:

Leadership and Supervision:

Supervise and lead a team of telecallers to achieve sales targets and objectives.

Provide guidance, coaching, and training to junior telecallers to enhance their performance.

Customer Engagement:

Make outbound calls to potential customers, promoting products or services.

Handle escalated customer queries or issues, ensuring satisfactory resolutions.

Lead Generation:

Oversee the team's efforts in identifying and qualifying potential leads through effective questioning and conversation.

Sales Strategy:

Develop and implement effective sales strategies to maximize conversions and revenue.

Collaborate with the sales and marketing teams to align telemarketing efforts with overall business objectives.

Data Analysis:

Analyze call data and performance metrics to identify trends and areas for improvement.

Utilize insights to optimize calling scripts, approaches, and strategies.

Training and Development:

Conduct training sessions for team members to enhance their product knowledge, communication skills, and sales techniques.

Implement ongoing coaching and development programs to improve team performance.

Reporting:

Generate and analyze reports on team performance, providing regular updates to management.

Track and report on key performance indicators (KPIs) and other relevant metrics.

Quality Assurance:

Implement quality assurance measures to ensure compliance with scripts, ethical practices, and company policies.

Monitor and evaluate calls for adherence to established standards.

Technology Utilization:

Ensure effective use of CRM tools and other technologies to streamline telecalling processes.

Stay updated on advancements in telemarketing technology and recommend improvements.

More information about this Senior telecalling officer Job

Please go through the below FAQs to get all answers related to the given Senior telecalling officer job

What are the job requirements to apply for this Senior telecalling officer job position?
- Ans: A candidate must have a minimum of fresher as an Senior telecalling officer

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM, BE/B.Tech
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Senior telecalling officer is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Senior telecalling officer position?
- Ans: There are immediate 1 job openings for Senior telecalling officer in our Organisation.