Service Delivery - Other Jobs Opening in For a Client of TeamLease Digital at Bengaluru, Hyderabad, Chennai
FEATURED JOBHR Service Delivery Associate
organization.
Job Description
Responsibilities
As a Senior Associate, you’ll work as part of a team of problem solvers with extensive
consulting and industry experience, helping our clients solve complex business issues
from strategy to execution. Specific responsibilities include:
Provide L2/L3 support for UKG HRSD modules (case management,
knowledge base, employee service portal)
Manage and resolve HR cases, service requests, and escalations in line with
defined SLAs
Configure and maintain HR forms, workflows, and approval processes
Create, update, and govern knowledge articles to improve self-service and
case deflection
Monitor and improve HR service delivery metrics (case volumes, resolution
time, backlog)
Ensure data accuracy, audit readiness, and compliance (PII/PHI handling)
Collaborate with HR, payroll, and IT teams to streamline end-to-end HR
processes
Support integration touchpoints with HRIS and downstream systems
Participate in transition, knowledge transfer, and documentation uplift from
incumbent vendor
Identify opportunities for automation, standardization, and continuous
improvement
Skills and Experience
4–8+ years of experience in HR Service Delivery / HR Operations / HRIS
support
Hands-on experience with UKG HR Service Delivery (or similar platforms like
ServiceNow HRSD)
Strong understanding of:
o HR case management and shared services model
o Knowledge management and content governance
o HR workflows, forms, and process automation
Experience working in ticketing tools and SLA-driven environments
Familiarity with HR data privacy, security, and compliance (PII/PHI)
Strong analytical, problem-solving, and stakeholder communication skills
