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Service Desk Executive Jobs in Chennai - Precision Infomatic Pvt Ltd

Service Desk Executive
Precision Infomatic Pvt Ltd
0 to 1 Years
8000 - 9000 Per Month
Precision Infomatic Pvt Ltd
Last Date 19 Jun 2017

Precision Infomatic Pvt Ltd - Job Details

Date of posting: 16 Jun 17

  • Hindi speaking for Service desk Executive 
  • Qualification: Any Degree
  • Exp:0-1year(Hindi Must)

Job Description

  • Receive and record incidents, service requests from IT department and engineers, through the agreed modes of communication (E.g. Phone, email, web etc)Troubleshooting in the first level
  • Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact
  • Allocate the incidents / service requests / change request
  • Monitor, track and update the progress status of all incidents and service requests.
  • Escalate incidents / service requests which are going beyond the agreed service levels
  • Record customer complaints and inform the concerned management staff for appropriate actions
  • Logging and tracking incidents / service request that require resolution from suppliers.
  • Notify IT users & on site engineers with progress status of all queries, incidents, service requests, change requests and complaints.
  • Finally preparing daily report for all the logs taking under the operation.
  • Receiving end users IT complaints through Telephone, E-Mail & Call logging in Remedy  tool
  • Providing telephonic assistance to end users where ever possible for the first level telephonic support
  • Logging end users IT complaints in the call logging tool
  • Sensible allocation of calls based on the severity in line with Service Level Agreement (SLA)
  • Tracking end users IT complaints till closure with the support of Technical Support Engineers
  • Timely triggering of escalation to technical team and Supervisor before the response and resolution violations
  • Getting the transactional feedback from end user after closure of the calls by doing the necessary follow-ups  with location engineers and end users
  • Analysis of call reports and end users feedback
  • Preparation of engineer productivity report
  • Preparation of daily, weekly & Monthly reports and sharing the reports to Supervisor / Customer with in the agreed timeliness
  • Facilitating and providing back end support to supervisor for conducting Customer Satisfaction Survey (CSAT) biannually
  • Maintaining & Monitoring all location engineers in time and out time using in house HRIS  tool
  • Timely sending of engineers absence report to supervisor, location customer and business customer in the agreed template

 

Hiring Process : Face to Face Interview

Job Role : Others

About Precision Infomatic Pvt Ltd

Leading IT Infrastructure Company.
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Precision Infomatic Pvt Ltd recruiting Service Desk Executive Experienced(0 to 1 Years) candidates in Chennai. The Precision Infomatic Pvt Ltd vacancies for Service Desk Executive is filled through Face to Face Interview etc.
Precision Infomatic Pvt Ltd jobs for Experienced(0 to 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 1 Years) candidates every year based on the skills -Hindi Speaking. The candidates with BA, BBA/BBM, BSc, BCA, B.Com are selected to full fill the vacancies in Others job field. The Experienced(0 to 1 Years) candidates applying for Service Desk Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Precision Infomatic Pvt Ltd recruitment, Experienced(0 to 1 Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Precision Infomatic Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Precision Infomatic Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.