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SERVICE DESK Jobs in Bangalore - Skylar consultancy

SERVICE DESK
Skylar consultancy
2014 - 2017
0.6 to 3 Years
300000 - 600000 Per Month
Skylar consultancy
Last Date 25 Sep 2018

Skylar consultancy - Job Details

Date of posting: 12 Sep 18

Service Desk(Analyst/Sr. Analyst)

Experience: (6Months-3 yrs for L1)

Roles and Responsibilities -

  • Provide hardware / software / network problem diagnosis / resolution via telephone global calls /email/chat for customer’s end users
  • Should be ready for 24*7 shift
  • Very good in communication
  • Provide level 1 remote desktop support and perform other activities based on SOPs
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Troubleshoot client software and basic network connectivity problems

 Important Points –

  • Max offer Salary for L1 – 6 months to 1 year – 3L, 1-3 years – 4.5L(30-40% hike from last drawn salary) and Age limit is 30.
  • Max offer Salary for L2 – 3 years  to 5 year – 6L (30-40% hike from last drawn salary) and Age limit is 35.
  • Any Grads with International voice experience
  • Rounds of Interview: Aptitude, V&A, Online test and Ops round.

 PFD Technical questions for ops round.

  • Active directory
  • VPN types
  •  ITSM tools
  • Routing protocols
  • ISP support
  • networking LAN & WAN
  • windows OS ( servers)
  • DHCP,DNS,TCP/IP,UDP.
  • monitoring tools server
  • Telnet , remote acess.
  • Linux OS

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Experienced (0.6 to 3 Years)

About Skylar consultancy

We do END to END recruitment for BPO/CC industries. We have been in the market for more than 10yrs serving our valid clients who are more than happy to work with us.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Skylar consultancy recruiting SERVICE DESK Experienced(0.6 to 3 Years) candidates candidates nearby Bangalore.Skylar consultancy vacancies for SERVICE DESK is recruited through Written-test, Face to Face Interview etc.
Skylar consultancy Company recruits a lot of Experienced(0.6 to 3 Years) candidates candidates every year based on the skills Hardware & Networking. The candidates with BE/B.Tech are selected to full fill the vacancies in Others job field. The candidates nearby Bangalore can apply for SERVICE DESK position in Skylar consultancy. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Skylar consultancy recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Skylar consultancy and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Skylar consultancy and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Skylar consultancy and near your city and get a secured career.