Service Engineer Jobs in Mumbai - PRESENTES

Job Summary

• We have a job profile for Service Engineer (Weighing Industry Service Experience is preferred) for Mumbai Location
  
• Job Title: Service Engineer
  
• Report: Service Manager- Customer Service
  
• Academic Qualification: Diploma/Degree in Electronics or Mechanical Engineering
  

Duties and Responsibilities:

• Responsible for complete coverage of the electronic weighing machines assigned.
  
• On time attendance of Preventive Maintenance Call.
  
• On time submission of AMC proposal
  
• Collection of AMC for warranty expiry/AMC expiry machines.
  
• Less than 24 hrs. response time to customer call.
  
• Satisfactory resolution of customer concern/complaint.
  
• Provide guidance to customer on Civil & Earthling work.
  
• Ensure Installation as per standard procedures.
  
• Stamping of the machine.
  
• Installation, commissioning & erection based upon the schedule.
  
• Daily & Monthly Service Call Report report – date wise customer report & activity
  
• Adherence to standardized service processes.
  
• Service Revenue achievement.
  
• Repeat business reference to marketing personnel.
  
• Promotion of load cells / indicators conversion.
  
• Assist marketing in collection of out standings related to service issues.
  
• Stamping & Installation imprest settlement within 10 days.
  
• Carrying tool kits / Spares to service location as required.
  
• Bringing Improvement in Customer Satisfaction Index.