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Service executive Jobs in Hyderabad - GOGREEN MOTORS PVT LTD

Service executive
GOGREEN MOTORS PVT LTD
2016 - 2018
12000 - 15000 Per Month
Service executive Jobs in Hyderabad - GOGREEN MOTORS PVT LTD
Last Date 07 Jan 2019

GOGREEN MOTORS PVT LTD - Job Details

Date of posting: 08 Nov 18

Job Summary

  • The service advisor is part of the customer facing team of the workshop. 
  • He will meet and greet the customer at the point of entry and will be responsible for customer consultation, repair estimate and job card opening process. 
  • He will also be responsible for explaining the invoice at the time of vehicle delivery.

Responsibilities and Duties

Primary Responsibilities
  • Scheduling
  • Ensure all required customer details are recorded in the existing customer database
  • Clearly understand customer concerns, the jobs required, cost & time estimate, date of appointment for repair of the vehicle
  • Confirm the job and the appointment with the customer and apprise him of the necessary documents to bring
Prepare for Appointment
  • Look up customer history for jobs done last time and jobs identified but not done
  • Check if any relevant customer campaigns are available and applicable for the customer
  • Ensure availability of parts, bays and relevant technicians based on the jobs identified.
  • Confirm or reschedule the appointment in case of service capacity or parts non availability issue and reschedule appointment
Reception and Job Order creation
  • First face for the customer to the workshop; exhibit all the RE behavior codes, in action & in thought
  • In case of Walk- in customer, allocate a bay and confirm based on the job.
  • Retrieve customer pre job card and complete customer details
  • Listen to customer concerns and align the identified job in the order
  • Identify new jobs based on history and a thorough diagnosis of the vehicle ( in direct reception area or by going on a test drive with a customer)
  • Advise the customers for the scope of job, time and estimated cost of repair
  • Check if any relevant customer campaigns are available and applicable for the customer
  • Pitch additional products and offers for the customers
  • Suggest customer on Do- It- Yourself tips based on previous service history of the customer
  • Agree the method of payment and any cost limit in event of additional work needed.
  • Obtain confirmation of the job order by the customer's signature on the Job card. Provide copy of Job order hand to customer
  • If customer is willing to wait in the workshop, invite him to the Customer Lounge and offer refreshments, introduce to other community members/ invite customer to view his bike while getting serviced
Repairs and execution of other work
  • Ensure the proper correspondence and co-ordination with the insurance / leasing firm in case of repairs on accident / leased vehicles.
  • Hand over the Repair order to the floor supervisor in the workshop
  • Keep track on completion time to meet on time delivery promise
  • Obtain authority for additional work from the customer and document additional estimates as and when necessary
  • While obtaining authority make note of revised time, cost and additional jobs
Preparation for vehicle return
  • Ensure the work requested is completed by the workshop
  • Notify the customer of any delays
  • Complete the invoice, taking account of warranty and goodwill provisions
Vehicle return and billing
  • Verify the customer's identity and entitlement to collect the vehicle, based on the duplicate copy of the order.
  • Generate Performa Invoice, discuss with customer and take confirmation from customer and then generate Final Invoice
  • Explain the work done, invoice charges including warranty repairs and any other work carried out free of charge.
  • Hand out the invoice (created on DMS)
  • Ensure customer vehicle is ready at the reception area cleaned
  • Actively advise the customer of next due date for servicing
  • Pitch relevant gears and accessories to the customer
  • After payment of the invoice, return the vehicle to the customer personally
  • Advise the customer of job which will require attention in near future
  • Take leave of the customer personally
Monthly planning
  • Assist the workshop head in evaluating customer satisfaction
  • Assist the workshop head in planning & implementing promotional activities for the workshop
  • Establish strong relations with the customer by keeping in touch, even after the service.

Required Experience, Skills and Qualifications

  • Recruitment profile:
  • Educational Qualifications:DIPLOMA/B.TECH
  • Industry:Auto , Consumer Goods
  • Minimum experience:1year
  • Profile:extensive technical experience especially for automobiles [2 wheelers], adherence to processes and norms
  • Passions/ Interests:Passionate about Royal Enfield and motorcycling, owns/ rides one himself
Competencies:
  • Customer orientation and satisfaction management
  • Extensive technical knowledge
  • Multi-Tasking, time management & prioritizing
  • Business and Service Process
  • Planning and Organizing, detail orientation
  • Problem Solving & Decision Making

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About GOGREEN MOTORS PVT LTD

GO GREEN MOTORS INDIA PRIVATE LIMITED is a private limited Company incorporated on 03/02/2011 and is 7 Years 3 Months 16 Days old. It is classified as Indian Non-Government Company and is registered at RoC-Hyderabad.GO GREEN MOTORS INDIA PRIVATE LIMITED 's Annual General Meeting (AGM) was last held on 2015-09-28. As per records from Ministry of Corporate Affairs (MCA),this company's balance sheet was last filed on 2015-03-31.

The company is involved in Activities of the dealers in used motor cycles, scooters and three wheelers,Resale activity of used motor cycles and scooters,Resale activity of used three wheelers.

Current status of GO GREEN MOTORS INDIA PRIVATE LIMITED is - Active.

Directors of this company are SRIKANTH PALADUGU, SANJAY PILLI ANAND, PHANI KALYANA CHAKRAVARTHY PALADUGU and PILLI ALEKHYA.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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GOGREEN MOTORS PVT LTD recruiting Service executive candidates nearby Hyderabad.GOGREEN MOTORS PVT LTD vacancies for Service executive is recruited through Written-test, Face to Face Interview etc.
GOGREEN MOTORS PVT LTD Company recruits a lot of candidates every year based on the skills Voice Support. The candidates with Diploma, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Hyderabad can apply for Service executive position in GOGREEN MOTORS PVT LTD. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the GOGREEN MOTORS PVT LTD recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of GOGREEN MOTORS PVT LTD and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of GOGREEN MOTORS PVT LTD and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in GOGREEN MOTORS PVT LTD and near your city and get a secured career.