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Service Support Analyst Jobs in Gurgaon,Bangalore,Mumbai - IBM

Service Support Analyst

IBM
experience-icon 0 to 3 Years
salary-icon Not disclosed
qualification-icon Any Graduate
Expired

Posted: 12 Sep 19

Job Description

Introduction
As a service Support Analyst, you are accountable for effective management of Service Support (Incident, Problem, Change Management) processes and compliance of the processes in BAU. Functional responsibility of the Service Support team.
Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.
If you thrive in a dynamic, reciprocal workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Your Role and Responsibilities
  • Accountability for audibility of the documented process
  • Deploying the documented process, including education of process users during deployment
  • Presenting proposed improvements to the process to the Account Process Team and Competency Team, as appropriate
  • Updating and approving policies for their account
  • Reviewing and approving applicable proposed improvement to the process
  • Evaluating and approving requests for deviations from the agreed standards
  • Accountability for the integrity and validity of the documented process
  • Accountability for the audit ability of the documented process
  • Deploying the documented process, including education of process users during deployment
  • Assisting in resolution of process exceptions that arise during normal day-to-day process activities as requested
  • Monitoring regular process measurements
  • Address and analyze negative trends that impact effectiveness or efficiency of the IPCR processes
  • Ensuring appropriate issue records are opened to address negative trends that are associated with specific operational areas or functions·
  • Ensuring ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution


Required Professional and Technical Expertise
  • Minimum 10+ years of experience and at least 5-9 years of experience in Incident/ Problem /Change Management.
  • Proven interpersonal skills with collaborative attitude while contributing to team effort by accomplishing related results as needed.
  • Proficient in using MS Office tools.
  • Project Management Skills
  • Good understanding of infrastructure technologies


Preferred Professional and Technical Expertise
  • Certifications: Relevant Certifications like ITIL v3 (Inter/Expert) / COBIT / PMP , Preferably MCSE / CCNA certified Certification
  • Ability to ensure that all the data pertaining to the company and its clients is safeguarded against unauthorized or illegal use by implementing various methodologies against those who violate the security rules and regulations
  • Proficient to maintain the availability, integrity, and confidentiality of the information and to maintain its authenticity, control and utility of the relevant data
  • Experience in supporting all the necessary procedures related to security approval, accreditation, certification, etc.
  • In-depth knowledge to implement a realistic approach during the certification schedule and process
  • Hands-on experience to ensure compliance with vulnerability and mitigation procedures and to establish and install security fixes at regular intervals
  • Languages: English, Hindi and Local Language TELUGU is preferred.


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, 'What else is possible?' GTS is the place for you!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Particulars

Education Any Graduate
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id696974
Job Category IT/Software
Locality Address
Country India

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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