Social Media Specialist Jobs in Bangalore - PhonePe
Social Media Specialist
PhonePe
Expired
Posted: 30 Aug 19
Job Description
Social Media Specialist
Requirements:
- Excellent communication skills and fluency in English.
- Demonstrable social networking experience and social analytics tools knowledge
- Proven working experience in social media or related fields (added advantage)
- Positive attitude, detail and customer oriented with good multitasking and organisational ability
- You must be a social media software whiz kid. We need you to listen in - monitor social media conversations – and tell us what’s going on
- To keep abreast of the latest trends in social media and advice the marketing lead on their pros and cons. Be the first mover
- In depth knowledge of all social media channels
- Ability to work independently and make decisions with little or no guidance
- A can- do attitude
- Minimum 1 of year experience handling customer escalations on social media platforms.
Key Responsibilities:
- Connect and Interact with customers on Social Platforms including but not limited to Facebook, Twitter, LinkedIn and Blogs
- Compose responses independently and in accordance with processes guidelines
- Provide professional yet personalized experience on all interactions with the customers on Social Platforms
- Should be an expert in leading Social Practices
- Lead and leverage Social Media to meet the brand & customers objectives, should be an expert in Social innovation, social media measurement / analytics, expertise in social media ads is quintessential
- Excellent interpersonal skills, with the ability to troubleshoot functional and non- functional issues correctly and clearly to external customers and internal stakeholders
- Perform post resolution follow-ups to help requests / to follow up on cases till closure flawlessly
- Ability to work independently and make decisions with little or no guidance
- Handle high anxiety customers with a composed attitude
- Should be willing to work for the customer without having constraints to timings/shifts
- Should be flexible in learning different processes and be cross-skilled
- Make improvement suggestions on products and services from customer feedback for better service delivery
Qualifications:
- Bachelor’s degree in Marketing, Communications, Journalism or Public Relations preferred but not mandate
- Expert in written and verbal communication in English. Should have excellent knowledge on content writing in blogs, Social Media posts etc..
Job location : Bangalore
Job Particulars
Role it software engineer
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id685171
Job Category IT/Software
Locality Address
State Karnataka
Country India
About Company
PhonePe is a brand owned by Phonepe Private Limited (Formerly known as FX Mart Pvt Ltd) . It is licensed by the Reserve Bank of India for issuance and operation of a Semi Closed Prepaid Payment system.
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