Software Support Engineer Jobs in Amravati,Aurangabad,Bhiwandi - Trahon Livelihood Mission Pvt. Ltd.

1.       Supports in the system configuration, ensure all systems are working and connected.

2.       Required to guide/help/review the issues faced by the end users and solving relatively complex issues

3.       Follow documented processes and workflows provided by Clients or higher level support representatives, vendors, product management, etc. Expected to escalate to the L3’s when not able to solve the incident.

4.       Maintain a Run-Book which they can use for immediate resolutions. Collaborate with any other support or dependency groups in case the incident has a linkage to other support personnel or outside vendors. Escalate to an L3 resource and follow documented escalation procedures.

5.       Required to reproduce the problem in an environment similar to where the problem was reported and do the initial triage of the issue and provide as much detail to the 3rd Level support, if not able to resolve the issue. Responsible for configuration changes, data back-load, data correction, app restart etc.(anything which doesn't warrant a code change)

6.       Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.

7.       Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and interdependencies