Software Support Executive Job in Dahlia Technologies Private Limited at Vastrapur, Ahmedabad

Job Profile:

We are looking for enthusiastic and confident candidates for Software Support and Software Demonstration roles involving client coordination, software support, ticket handling, and software demonstrations to clients, explaining system features, coordinating with support teams, and ensuring effective client communication and engagement. The candidate should possess good communication skills, presentation abilities, and confidence in interacting with clients professionally.

1.Job responsibilities

·         Handle client queries, issues, and support tickets efficiently

·         Coordinate with internal teams for issue resolution and follow-ups

·         Provide software demonstrations and explain product functionalities to clients

·         Assist clients in understanding software usage and navigation

·         Maintain professional communication through calls, emails, and virtual meetings

·         Ensure timely closure and tracking of assigned support tickets

·         Work collaboratively with team members across different software modules

·         Maintain proper records of client interactions and resolutions

2. Job requirements

·         Good verbal and written English communication

·         Strong presentation and interpersonal skills

·         Confidence in client interaction and handling discussions professionally

·         Basic understanding of software applications and computer systems

·         Ability to learn software products quickly

·         Good coordination and teamwork abilities

·         Problem-solving attitude and customer-centric approach

1. What are the job requirements to apply for this Software Support Executive job position?
   
   • Ans: A candidate must have a minimum of 0 to 1 year experience as an Software Support Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Software Support Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Software Support Executive position?
   
   • Ans: There are immediate 1 job openings for Software Support Executive in our Organisation.