Sr Process Associate Jobs in Bangalore - Siemens Technology and Services Private Limited

Job Tittle – Sr Process Associate - Hire to Retire Ask HR (Employee Relations Operator) We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with. The role defines to be a Subject Matter Expert on supporting AskHR team as a front face in handling Siemens employee queries on policies and procedures. Team acts as a bridge between Operations and HR experts’ team. The role requires going the extra mile to achieve first time resolution ensuring employees have an outstanding customer service Change the future with us · You will be responsible for preparing Monthly/Quarterly Governance presentations based on the team’s performance and conduct process training for the new joiners and ensure consistent Quality score is attained · You will complete Quality Audits on queries processed by the agents and real-time feedback provided on areas of improvement and work towards building Client relationships and initiate Idea generation work towards any process improvements · You will generate MIS Reports & support in management activities and actively participant in supporting the team with BAU activities and processing queries, manage employee queries that come through Emails and Calls · You are an active user on Yammer group (siemens social media) to check and respond to any relevant employee blogs and comprise yourself with recent policy changes and any updates within the Organization · You will process the assigned cases within the defined SLAs and work on tools such as SAP HR and Nexus to guide employees with their queries We don’t need superheroes, just super minds ·