Sr Product Manager Product Management Job in For a Client of TeamLease Digital at Hyderabad
FEATURED JOBSr Product Manager Product Management
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Job Description
~7-8 years of progressive experience in contact center technologies, with significant depth in platform configuration, deployment, and support.
Proven expertise in Genesys platforms (Genesys Cloud and/or Genesys PureConnect)—including routing, IVR, workforce management, reporting, and integrations)
Strong hands-on experience with ServiceNow, specifically IT Service Management (ITSM) and Virtual Agent modules.
Demonstrated experience leading or mentoring technical teams, providing guidance, and driving results through others.
Familiarity of programming/scripting skills in languages such as Python, JavaScript, or VBA.
Strong understanding of API Technologies.
Solid understanding of development methodologies and lifecycle (Agile, Scrum)
Analytical mindset with the ability to troubleshoot complex technical issues and improvise solutions in dynamic environments.
Excellent communication skills. Should be able to articulate technical concepts to non-technical stakeholders and collaborate effectively across global teams.
Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint for reporting, analysis, and presentations.
Self-motivated, action-oriented, and results-driven with strong organizational skills.
