Capable of Handling Large amount of Inbound and outbound calls.
Must have convincing Skills.
Always Ready to Push to boundaries.
Has Ability to break down the big problems into smaller chunks.
Duties and Responsibilities
Assist with the coordination, development, and implementation of appropriate high engagement student success strategies and supporting technologies.
Achieve or exceed semester retention goals for assigned programs. Meet on a regular basis with the Director of Student Success to report on the status of retention data and efforts.
Advise students with a continuous focus on degree progress, personal wellness, and student
retention and graduation rates.
Analyze retention and attrition data to identify trends and potential solutions.
Create marketing plan to promote student success and career development programs, events,
activities, and support.
Continually seek ways to improve service to students by developing new initiatives or success
measures that will contribute to retention and student satisfaction.
Determine and create an advisory plan for students working within records policies, student
registration, degree progress, custom degree plans, and graduation tracking.
Maintain and create student plans in close collaboration with the Director of Student Success to ensure accurate counseling, resolve student issues, and communicate and receive course
Manage student program progression and strategically provide academic and career support to students resulting in increased retention.
Develop and monitor student risk assessments and employ intervention strategies at critical
points of the student's' educational path. Intervene via retention emails or calls when
Partner with Financial Aid Advisors to answer general financial aid questions.
Develop and prepare events and workshops on a variety of student success and career related topics as needed. Lead student support initiatives for new student convocations and
orientations during evening and daytime hours.
Knowledge of career development theory and practices, job search strategies, employment
trends, and online career resources when conducting career sessions and designing career
Ability to use career assessment tools (i.e. Strengths, MBTI, Strongs).
Conduct career support for online students and distant learners.
Be available to meet student needs that may arise after hours, over the weekend, and during
Handle confidential student information with tact, discretion, and in compliance with FERPA
Perform other duties and/or projects as assigned