Support Analyst Jobs in Kolkata - Software Company

Support Analyst

Software Company

0.6 to 2 Years

18000 - 25000 Monthly

Expired

Posted: 12 Oct 17

Experience – 6 months to 2 years (bright freshers will be eligible as well)
Salary Level – INR 3 to 3.3 lakhs
Qualification – Masters in Economics / Commerce
Must have - Very good verbal and written communication skills and Ready to work in shifts

Required Skills -

Very good verbal and written communication skills with a flair for writing ( English medium schooling background preferred).
Problem solving and Analytical skills .
Experience in client communication and client management techniques will be preferred.
Proficient in Advance Excel tools, MS Word, MS Power point.
Analyzing client issues and resolving them. Following up on pending requirements for the clients on a daily basis.
Preparing status reports using Excel tools to depict client issues and the progress on tasks.
Willing to learn the Product and perform QA on the issues reported by the client on a daily basis.
Make call to clients if the job demand and resolve the issues faced by them.
Energetic and willing to learn candidates should apply.