Support Engineer Jobs Opening in For a Client of TeamLease Digital at Karnataka
FEATURED JOBEngineering Application Support
organization.
2 to 5 Years 
300000 - 800000 Yearly 
Bangalore, Belagavi, Ballari, Bidar, Dharwad, Gulbarga, Hubli, Kolar, Mangalore, Mysore, Davangere, Bijapur, Hubli-Dharwad, Raichur, Karnataka, Chikkaballapura, Chikkamagaluru, Hassan, Mandya, Tumakuru, Koppal, Ramanagara, Shivamogga, Bagalkot, Chamarajanagara, Chitradurga, Gadag, Haveri, Kodagu, Udupi, Uttara Kannada, Yadgir, Bengaluru Rural, Mysuru, Dakshina Kannada, Kalaburagi, Bengaluru Urban, Vijaynagar, Vijayapura 
Job Description
Description:
L1 level Engineering Application Support with 2-4 years of experience
Job Description –
Company: DTICI
Department: Information Technology
Job Area: Application Support
Position Location: Bangalore
Education: B.E/B.Tech,
Experience: 2 to 4 years
We are looking for an enthusiastic Level 1 Support Engineer to provide first-line technical support for the Daimler Truck PDM (Product Data Management) tool and assist engineering business users. The role requires strong problem solving skills, a user centric communication style, and the ability to quickly understand issues so they can be triaged to the right support groups. This position plays a key role in ensuring smooth and uninterrupted business operations
Key Responsibilities:
• Provide first-level site support for Germany business users on Siemens Team Center as PDM / PLM tool.
• Triaging tickets to different queues based on the user query.
• Respond to Business user queries and provide timely responses & resolutions.
• Willing to work in German time zone, also willing to work on Indian public holidays
• Document support processes and maintain knowledge base articles.
• Logical approach and excellent problem-solving skills.
Skills Requirement:
• Siemens Team Center as PDM / PLM tool
• Ability to communicate effectively with engineering users and support teams
• ITIL framework knowledge
• Experience in working with ServiceNow
• Strong analytical and problem-solving skills.
• Good communication and customer support skills.
• Collaborate with development and QA teams for bug reporting and verification.
• Strong analytical and troubleshooting skills.
• Good communication and customer support abilities, able to work in shift as required.
