Support Engineer Jobs Opening in Hindustan Coca-Cola Beverages Private Limited at Odisha
FEATURED JOBDesktop Support Enginner
organization.
1 to 10 Years 
100000 - 600000 Yearly 
Bhubaneswar, Cuttack, Paradeep, Puri, Rourkela, Brahmapur, Orissa, Sambalpur, Anugul, Boudh, Bhadrak, Balangir, Bargarh, Balasore, Debagarh, Dhenkanal, Gajapati, Jharsuguda, Jajapur, Jagatsinghapur, Khordha, Kendujhar, Kalahandi, Kandhamal, Koraput, Kendrapara, Malkangiri, Mayurbhanj, Nabarangpur, Nuapada, Nayagarh, Rayagada, Subarnapur, Baleshwar, Sonepur, Sundargarh, Ganjam 
Job Description
We are seeking a proactive and technically skilled Desktop Support Engineer to provide first- and second-level technical support to end users. The role involves troubleshooting hardware, software, and network issues, ensuring smooth day-to-day IT operations, and delivering excellent customer service.
Key Responsibilities
End-User Support
Provide Level 1 & Level 2 technical support to users (in-person, phone, email, ticketing system)
Diagnose and resolve issues related to desktops, laptops, printers, scanners, and peripherals
Install, configure, and maintain Windows/macOS systems
Hardware & Software
Troubleshoot hardware issues (RAM, HDD/SSD, motherboard, power supply, monitors)
Install and support OS, MS Office, antivirus, and business applications
Perform system upgrades, patches, and software deployments
Network & Security
Basic troubleshooting of LAN, Wi‑Fi, IP, DNS, VPN
Support Active Directory (user creation, password reset, group policies)
Ensure endpoint security and compliance with IT policies
Asset & Documentation
Maintain IT asset inventory (laptops, desktops, accessories)
Document issues, resolutions, and procedures
Coordinate with vendors for repairs and replacements
Collaboration & Compliance
Escalate unresolved issues to higher-level support teams
Follow ITIL processes and SLA timelines
Support new employee onboarding and IT setup
