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Support Engineer Jobs in Hyderabad - Microsoft

Support Engineer
Microsoft
BBA/BBM, Any Graduate, MBA/PGDM, BE/B.Tech
0 to 3 Years
Support Engineer Jobs in Hyderabad - Microsoft
Last Date 16 Sep 2019

Microsoft - Job Details

Date of posting: 18 Jul 19
Support Engineer

Job number: 653989

Location: Hyderabad, Telangana, India

Profession: Services 

Role type: Individual Contributor 

Employment type: Full-Time

Responsibilities:
  • Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365 for Operations. 
  • Deliver digital support experiences that create efficiency and value for our customers, our people and Microsoft.
  • Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers and deliver customer desired outcomes.
  • Be a MSFT ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment. Deliver success by being curious and seeking solutions to tough problems.
  • Manage relationships with your customers and provide technical documentation for the troubleshooting steps. 
  • Report software bugs and be an advocate for product improvement using customer suggestions. 
  • Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.
  • Document your knowledge and share it with others. 
  • Use tools for debugging and root cause analysis.
  • Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems. 
  • Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues. 
  • Represent Microsoft professionally in customer and partner onsite visits, where travel may be required.
  • Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
  • Present technical content to various audiences including customers, partners, and internal stakeholders.

Qualifications:
  • Dynamics AX Products, Dynamics 365 Finance & Operations or other ERP products in Large Business marketplaces
  • Experience with ERP solutions as an end user or as a consultant with a solid understanding of Tech and/or Finances and/or Supply Chain Management and/or Retail processes.
  • English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus, (e.g. TOEFL, TOEIC, Cambridge English Exams)
  • Strong customer service, accurate and logical problem solving
  • Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
  • Excellent Communication Skills - verbal, listening, and written (including technical writing).
  • Interpersonal and relationship skills proven through work experience
  • Passion for lifelong learning and personal and professional development
  • Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS)
  • Degree in Engineering or Business Administration
  • Degree in Management Information Systems, Computer Science, Computer Information Systems, Computer Engineering (preferred)

Job Summary

Job Type : Full Time
Job Category : MBA,1 to 3 Yr Exp,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About Microsoft

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Microsoft recruiting Support Engineer Experienced(0 to 3 Years) candidates candidates nearby Hyderabad.Microsoft vacancies for Support Engineer is recruited through Written-test, Face to Face Interview etc.
Microsoft Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills BPO, Customer Care Executive. The candidates with BBA/BBM, Any Graduate, MBA/PGDM, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Hyderabad can apply for Support Engineer position in Microsoft. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Microsoft recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Microsoft and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Microsoft and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Microsoft and near your city and get a secured career.