Support Executive Job in Nexlark at Muttada, Thiruvananthapuram

Candidates should be having good English communication and writing skills. Will be responsible for handling our client's various eCommerce platforms.

NIGHT SHIFT : Mon - Thu : 6:30pm - 3:30am Fri : 6:30pm - 10:30 pm (Sat -Sun -OFF)

• Should have strong writing skills, including drafting emails to customers and also writing content for products on various eCommerce platforms.
• Proactively research and find content relevant to process needs.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Ensure customer satisfaction and provide professional customer support.