Support Executive Jobs in Thiruvananthapuram - Nexlark

Support Executive

Nexlark

0 Years

10000 - 15000 Monthly

Expired

Posted: 13 Apr 21

Candidates should be having good English communication and writing skills. Will be responsible for handling our client's various eCommerce platforms.

NIGHT SHIFT : Mon - Thu : 6:30pm - 3:30am Fri : 6:30pm - 10:30 pm (Sat -Sun -OFF)

Should have strong writing skills, including drafting emails to customers and also writing content for products on various eCommerce platforms.
Proactively research and find content relevant to process needs.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Ensure customer satisfaction and provide professional customer support.