Team Leader BPO jobs - Mumbai - Ziphertech - 1 to 2 years of experience - 23 March 2020
Team Leader BPO
Ziphertech
Expired
Posted: 23 Mar 20
Job Description
Job Description:
1-2 years experience
First Point of escalation for customers
Coaching and Mentoring of agents
Manage agent productivity and review agent metrics (KPIs); focus on outliers and determine root cause; communicate the importance of each metric and its drivers
Motivate the team to stay within service level guidelines
Job Particulars
Role bpo telecaller
Education 12th Pass (HSE)
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id900641
Job Category
Locality Address Thane
State Maharashtra
Country India
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