Team Leader Jobs in Bangalore - Talentperfect Hr solutions

• Designation: - Team Leader
  
• Location: - Bangalore
  

Key Responsibilities: -

• The Candidate should have minimum 2-3 years of experience.
  
• Deliver SLA & KPI
  
• Manage & motivate a quality team of 15 outbound operator.
  
• Manage the Collection process ( 0 - 4 Buckets )
  
• Ensure operator are delivering individual outbound calls target, SLA & KPI
  
• Maximize Productivity
  
• Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.
  
• Conducting team meetings, pre/post/mid shifts, BPS.
  
• Create future prospects for the company.
  
• To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.
  
• To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.
  
• Deliver the required volume of effective coaching.
  
• Attrition , Shrinkage, roster management.
  

 Desired Profile: -

• Candidate should have excellent communication and interpersonal skills.
  
• Should have worked on Dialer ( Any dialer )
  
• Roster managment , Shrinkage, Attritiom , Performance Reports.
  
• Strong analytical skills
  
• Exposure in Genesys dialer and its dialing filters is preferred.
  
• Hands on experience MS-Office applications like Word, Excel, PPT etc.