Tech Support Executive Job in ISM BLR at Basaveshwara Nagar, Majestic, Malleshwaram, Bangalore

• Answering customer inquiries and listening to their problems/asks
• Troubleshooting customer-reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.

Required Skills:-

• Good reasoning and analytical skills
• Good listening skills