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Job Role:Tech Support Executive
Will be the first point of contact of the company and provide comprehensive support via Live Chat, Phone, and Email. Install, train, and implement product at various customer locations and ready for travel for demo and post-sale support.
Roles & Responsibilities
- Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
- Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
- Self-motivated and be a team player.
- Maintain policies and procedures when working with clients and provide appropriate information.
- Collaborate with team members on knowledge transfer, procedures, and standards.
- Maintain accurate records of daily communications and issues resolved.
Strong verbal and written communication skills in English.
Good computer knowledge.
Self-motivated and a team player.
Excellent attendance and punctuality.
Excellent customer service skills.
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