Tech Support Jobs in Bangalore - Magna Infotech Pvt Ltd
Tech Support
Not disclosed 
LLM, B.Arch, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), M.Chirurgiae, BSW 
Job Description
·
Able to demonstrate leadership skills and take ownership of
customer issues reported
·
Commitment, focus, and follow-through needed to see problems
through to resolution
·
Strong computer skills needed to research, diagnose,
troubleshoot, and identify solutions to customer issues
·
Willingness to comply with standard procedures for proper hand
off of unresolvable issues to the appropriate internal teams in order to
maximize customer satisfaction
·
Exceptional customer service skills and excellent communication
skills to provide prompt and accurate feedback to customers
·
Superb written communication skills to ensure proper recording
of all customer interactions and closure of all presented issues
·
Great written communication skills needed to prepare accurate,
clear, and timely reports
·
Commitment to documenting knowledge in the form of knowledge
base tech notes and articles
Job Particulars
About Company
Since
1997, Magna Infotech has been the largest provider of technology staff
augmentation & solutions in the Indian sub-continent. The only staffing
company with industry focused verticals, Magna provides customers with a
comprehensive talent management solution specific to an industry, geography or
business purpose. With over 10,000+ Associates are proficient in 500+ skill
sets, across multiple industry sectors. They are ably supported by sophisticated
internal tools, an industry leading fulfilment engine and an unparalleled
associate engagement and support framework. For associates and employees, we
offer an enriching experience that promotes career growth and lifelong
learning. With a customer base of 300 companies it is our constant endeavour to
be recognized as a “partner-of-choice”.
