Technical Customer Support Executive Jobs in Noida - MTalkz Mobility Pvt. Ltd.
Job Description
We are looking for a passionate Technical
Support Executive (Telecommunications)for our company based at Noida
Responsibilities:
· Setting up the account for customers
· Identifying and assessing a customer’s needs to ensure they are satisfied
· Dealing with customer complaints
· Speaking with customers via email, live chat or on the phone
· Keeping detailed records of customer interactions and being in charge of customer account details
· Following your company’s communication procedures and policies
· Utilising technology to handle a high volume of calls
· Oversee and coordinate telecommunications activities
· Evaluate systems performance level and improve capabilities as needed
· Monitor and test APPLICATION systems and FUNCTIONALITY and troubleshoot problems
Requirements
· The ability to prioritise and multitask, with excellent time management skills.
· Strong interpersonal skills including active listening.
· The capacity to remain calm under intense pressure
· Being patient and attentive.
· Excellent organisational skills.
· Good team working skills.
· Familiarity with CRM systems and practices.
· Well-presented, tactful, and polite.
Job Particulars
About Company
MTalkz Mobility Services (P) Ltd. a mobile, and marketing technology company experienced in mobile marketing, customer experience, mobility CRM, analytics-driven .Omni-channel communication platforms. We at mTalkz, empower enterprises and brands to use mobile technology to transform their business at all stages of the customer lifecycle - from acquisition to retention. Our secure and scalable platforms allow marketers, technology, and customer services teams to execute highly personalized, engaging mobile marketing and customer experience programs across multiple channels including SMS, Whatsapp, Voice, Push, Email
