Technical Expert Jobs in Bangalore - IBM

Technical Expert

IBM

3+ Years

Not disclosed

Expired

Posted: 17 May 21

Job Description

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As IBM SAN Technical Expert, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Responsibilities:

Adopt the given technology to meet the drift of customer and business requirements.

Root Cause Analysis preparation and meeting Service level agreement for submission.

Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required.

As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades, or changes to Netapp SAN products and Switches.

Diagnose Storage products and related product issues and follow up with root cause analysis.

Participate in replications, planning, Changes, Upgrades, Implementation and tests as scheduled.

Primary on call support for Storage and associated switch products.

Support for technical consultation and inquiries from the other IT technical teams

Support for new product installation and evaluation as needed.

Problem determination and resolution within expected time frame.

Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.

Lead daily Operations meetings provided there are no P1 incidents running.

Aid with identifying problem management trends.

Required Technical and Professional Expertise

Minimum of 3+ years of experience in IBM SAN products and EMC storage

Demonstrable experience in IBM SAN DS 8000 Series, V 7k, 8k Series and SVC. Installation, Configuration and upgradation administration on Windows, UNIX and Linus environments

Proven experience in thin provisioning, Global Mirror and Metro Mirror.

Product understanding, Advance troubleshooting & Disaster Recovery activities

Ability to implement High Availability, Work Load Management and Fail Over, Disaster recovery

Proficient in designing, implementation, solutioning, client facing to Implement standard methodologies & Performance monitoring

Validated expertise in debugging and analytical skills with solid grasp of system development methodologies, techniques and tool

Configuration of Replicas(Metro,Global Mirror)

New server builds(Zone configurations,Alias creation)

Knowledge on requirements for the updrading devices.

Preferred Technical and Professional Expertise

You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

Intuitive individual with an ability to manage change and proven time management

Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Up-to-date technical knowledge by attending educational workshops, reviewing publications

Working knowledge on IBM 4k, 5k, 8K Series, V 7k, 9k and SVC and XIV, CISCO and Brocade Switches

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Experienced (3+ Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1206211

Job Category Diploma , Tech Support

Locality Address

State Karnataka

Country India

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.

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