Technical Help Desk Engineer Jobs in Bangalore - Skypro Technologies Pvt. Ltd.
Technical Help Desk Engineer
Skypro Technologies Pvt. Ltd.
Expired
Posted: 18 Sep 19
Job Description
Job Category : Technical Help Desk Engineer
Qualification : Full- time Graduate,(min 50% aggregate in 10th,12th/PUC &Graduation)
Key Skills : Commerce Background / Financial Knowledge preferred, Basic Troubleshooting, Good Communication
Experience : 0-1 Year
Job Location : Bangalore
Job Descriptions :
- Providing a Single Point of Contact (SPOC) for assistance with IT services under scope
- Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)
- Acknowledge the tickets, allocate appropriate categoryt
- Classify the tickets as per Severity and Impact
- Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis
- Allocate the ticket to the respective support groups and track the ticket for closures
- Provide Level 1 support for all End User Issues pertaining to Enterprise applications (In-Scope), Operating System, Printing, Office Automation Tools, and Generic IT Queries
- Ensure activity details are updated in the tool by the respective support groups
- Route calls to the Suppliers in case of issues pertaining to Suppliers agreed in scope
- Route service requests to the appropriate teams (viz. user management group, mail management group etc.)
- Provide first level support for end user issues pertaining to desktop/laptops, OS, client applications as agreed in scope
- Escalate incidents / tickets which are going beyond the service levels
- Escalate incidents pertaining to Suppliers non-performance or delays
- Escalate issues pertaining to users non-availability or non-cooperation
- Maintenance of SLA matrix, severity and categorization matrix
Job Particulars
Role it software engineer
Education Any Graduate
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id701925
Job Category IT/Software
Locality Address
State Karnataka
Country India
About Company
The objective of Skypro Technologies consulting services’ very existence is to ensure Right Supply meets Right Demand, when it comes to Services Industries that drives the economy of India. Being a Human Capital driven economy, most of the time we come under situations where deserving and talented individuals don’t get opportunities to prove their mettle and Organization’s lose business opportunities due to non-availability of right skilled resources.
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