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Technical Support Analyst Jobs Opening in A Client of Freshersworld at Pune

Technical Support Analyst

A Client of Freshersworld
experience-icon 0 Years
salary-icon Not disclosed
Apply Now

Posted: 22 Sep 22

Job Description

Technical Support Analyst

JOB DESCRIPTION
Providing technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone, and other electronic mediums.  

Talking to clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.  

Deploying  software, utility upgrades, applications

Logging client queries using service management tools to record each & every query

Detect, record, and classify the incidents & provide initial incident support

Investigate, prioritize and diagnose the incidence based on impact & urgency

Resolve incidents and recover service as per agreed service levels & close the incidents

Maintain ownership, monitoring, tracking & communications about incidents 

Provide management information about Incident Management quality and operations

Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.   

Skills:

Able to work independently and efficiently to meet deadlines.  

Able to promptly answer support-related emails, phone calls, and other electronic communications.  

Self-motivated, detail-oriented, and organized.  

Experience with hardware and software issues.  

Proficient in Internet-related applications such as E-Mail clients, FTP clients, and Web Browsers.  

Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

More information about this Technical Support Analyst Job

Please go through the below FAQs to get all answers related to the given Technical Support Analyst job

  1. What are the job requirements to apply for this Technical Support Analyst job position?
    • Ans: A candidate must have a minimum of fresher as an Technical Support Analyst

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: BE/B.Tech

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This Technical Support Analyst is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the Technical Support Analyst position?
    • Ans: There are immediate 1 job openings for Technical Support Analyst in our Organisation.

Job Particulars

Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Category Tech Support

About Company

A Client of Freshersworld
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