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Technical Support Associate Jobs in Bangalore - Innovatia India

Technical Support Associate
Innovatia India
Bangalore(CV Raman Nagar )
20000 - 25000 Per Month
Innovatia India
Last Date 14 Jul 2020
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Innovatia India - Job Details

Date of posting: 15 May 20
Key Job Responsibilities

 

 

1

Case Management - Includes handling cases from start to finish with the ability to prioritize effectively.  Completing all necessary administrative tasks including opening cases, documenting case notes, sending out correct statuses to clients, closing cases appropriately and updating cases within the Knowledge Base.  A fully trained TSS would have an average of 15 cases in their possession with an average of 5 active working cases per day.

2

Customer Service - Providing a high level of customer service is essential with the ability to talk to clients at all levels, from technicians to executive in their own language.  Communications include both live phone calls and emails.  This includes profession and effective communication to both our direct client and their customers.

3

Troubleshooting - This includes researching issues in order to help troubleshoot as well as stay relevant and always being willing to dig deeper. Troubleshooting involves investigating issues, identifying root cause, reaching out to peers for consultation and collaboration, simulating issue and/or scenarios in a lab environment to assist in identifying solid solutions and direction to the customer.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Telephonic Interview
Who can apply : Freshers

About Innovatia India

Innovatia India
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Innovatia India recruiting Technical Support Associate candidates nearby Bangalore(CV Raman Nagar ).Innovatia India vacancies for Technical Support Associate is recruited through Written-test, Face to Face Interview etc.
Innovatia India Company recruits a lot of candidates every year based on the skills . The candidates with BCA, MCA, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore(CV Raman Nagar ) can apply for Technical Support Associate position in Innovatia India. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Innovatia India recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Innovatia India and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Innovatia India and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Innovatia India and near your city and get a secured career.