Technical Support Engineer Jobs in Bangalore,Chennai,Noida - MGPL
Job Description
Technical Parameters:-
To provide world-class service to all small business customers in a customer-centric environment.
- Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support.
- Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and also deals with Installation, Configuration, Maintenance, and Troubleshooting.
- Job roles involve the support of products on Windows Server, UNIX, Mainframe, Share Point, and Active Directory.
- Good knowledge in the Installation of hardware & Software.
- Work on Client Servers like Windows, Linux, UNIX
- Work on various Software-Applications
- Ability to troubleshoot common PC issues (Optional)
- Antivirus monitoring
- Assisting customers with inquiries while providing consultative support and recommendations.
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact
- Resolution and Customer Satisfaction Rating.
Parameter for Communication (English)
- Candidates should be comfortable in speaking English.
- Fluent in English communication
Candidates will be deployed in HCL, after evaluating the performance during FREE induction training program.
Other Conditions
- CTC 2.2 L take home for the first 6 months (on Smartbrains Engineers & Technologist Payroll) hence after that 2.7 L CTC (on HCL payroll).
- Free transport within the range of 20Km.
- B.TECH (All stream) /MCA/BCA) candidates with 60% through-out in academics.
- Designation Network (Analyst-DC-Ops).
- Pure Tech/Software profile.
- Location Noida
- Free Induction Training 45 days
- No stipend/Salary during training.
Twice evaluation/test shall be conducted during training; candidates need to clear the evaluation as per our partners HTD parameters to finally join/on-board the organisation.