Technical Support Engineer Jobs in Bangalore,Chennai,Noida - MGPL

MGPL - Job Details

Technical Parameters:-

 To provide world-class service to all small business customers in a customer-centric environment.

• Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support.
• Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and also deals with Installation, Configuration, Maintenance, and Troubleshooting.
• Job roles involve the support of products on Windows Server, UNIX, Mainframe, Share Point, and Active Directory.
• Good knowledge in the Installation of hardware & Software.
• Work on Client Servers like Windows, Linux, UNIX
• Work on various Software-Applications
• Ability to troubleshoot common PC issues (Optional)
• Antivirus monitoring
• Assisting customers with inquiries while providing consultative support and recommendations.
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact
• Resolution and Customer Satisfaction Rating.

Parameter for Communication (English)

• Candidates should be comfortable in speaking English.
• Fluent in English communication

Candidates will be deployed in HCL, after evaluating the performance during FREE induction training program.

 Other Conditions

• CTC 2.2 L take home for the first 6 months (on Smartbrains Engineers & Technologist Payroll) hence after that 2.7 L CTC (on HCL payroll).
• Free transport within the range of 20Km.
• B.TECH (All stream) /MCA/BCA) candidates with 60% through-out in academics.
• Designation Network (Analyst-DC-Ops).
• Pure Tech/Software profile.
• Location Noida
• Free Induction Training 45 days
•  No stipend/Salary during training.

Twice evaluation/test shall be conducted during training; candidates need to clear the evaluation as per our partners HTD parameters to finally join/on-board the organisation.

About MGPL