Technical Support Engineer Jobs in Bangalore - Hinduja Global Solutions - HGS
Job Description
Job Description:
- Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
- Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
- Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience.
- The ability to cross-sell products is also essential.
- Demonstrated success in sales and customer service is required.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Determines requirements by working with customers.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Regional Language Communication Skill {Telugu/English/ Hindi}.
- Good in English Communication.
- Basic Telephone Etiquettes.
- MS Office.
- Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills.
- Ability to write, read and speak English to suit business need.
- Decision Making, numerical ability & logical reasoning.
- Customer Focus and Being Attentive.
Job Particulars
Who can apply Freshers
Hiring Process Telephonic Interview, Group Discussion
Employment TypeFull Time
Job Id282051
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
Company Profile:
HGS, part of the multi-billion dollar conglomerate - Hinduja Group, provides outsourcing solutions that include Back Office Processing, Contact Center services and customized IT solutions to its global clientele comprising several Fortune 500 Companies. We have been ranked among the Top 3 & Best Performing Call Centers Worldwide & by the Global Services Magazine in 2008. We were among the Global Best 10 for Sales Service in the 2010 Global Outsourcing 100 list by the International Association of Outsourcing Professionals.Jobs By Location
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