Technical Support Engineer Jobs in Pune - ActioHX Solutions Pvt. Ltd.
Job Description
Designation: Technical Support Engineer
Please find below JD for your reference:
- Comprehend & audit tech support activities pertaining to computer hardware warranty parts dispatches.
- Provide L1 support to team members for tech support case log audits through email & chat.
- Reviewing web-based dispatch Orders & processing as per set guidelines.
- Comprehending Troubleshooting notes on dispatch Orders and relating it with parts requested.
- Validating troubleshooting & correctness of the orders.
- Experience in ticketing tools & Experience/ Willing to work in providing online support.
Note :
1) The position is for Nightshift.
2) Person should be able to join on an immediate basis.
3) Work from Office.
No.of Posts: 10
Pay Scale: Rs.12000-14000
Job Particulars
About Company
Entercoms rebrands its service business to ActioHX as the company continues expanding its focus on the Human Experience (HX).
ActioHX, provides actionable HX insights and services to assist companies to enhance their customers support experience, driving greater client retention and new client growth.
The company's vision is driven by human centricity, the idea that people are much more than statistics or data. As companies continue to focus on digital transformation, customers still want to be treated like humans, not statistics. Organizations that elevate the human experience will create more meaningful connections, loyalty, and growth.
