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Technical Support Engineer Jobs in Surat - ITL World

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Technical Support Engineer
ITL World
ITL World
Last Date 27 Aug 2020
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ITL World - Job Details

Date of posting: 30 Jun 20
Job description

Position Support EngineerExperience 0-1 Year Behavioral Skills
  • Communicate effectively with customers and technical team.* Excellent writing and speaking English skills.* Ability to effectively communicate with US/UK clientsDefine problems, collect data, establish facts and draw valid conclusions.* Read and interpret documents and write routine reports and correspondence.* Manage daily tasks and projects efficiently.* Ability to prioritize daily tasks .* Work as an effective member of a team from a variety of departments within the company (Technical, Support and Marketing)* Excellent telephone etiquette skills.* Ability to handle stressful customer support situations.Technical Skill Sets
  • Must use multiple forms of communication (i.e. phone, email, IM) to achieve objectives of position.* Interacts often with customers, vendors and others.* Working knowledge of ASP.NET, SQL Server 2000 and above is a must.* Knowledge about Microsoft Internet Information services and Cloud computing (Salesforce CRM) will be an added advantage.* Ability to efficiently manage case/ticket tracking system. Primary Responsibilities
  • Handle incoming customer calls and cases for cloud based products.* Provide client assistance promptly (early morning or late night calls) and accurately to ensure client satisfaction by using proper procedures for call control, problem resolution, reporting and escalation.* Conduct troubleshooting at customer site if necessary.* Supplement Development team efforts as needed.* Use product specific diagnostic tools and techniques to resolve customer issues.* Dial into customer sites to collect and analyse data in the appropriate format as a means to troubleshooting issuesReplicate issues, document results and present issue resolution to customers.* Work with Product Development Teams to troubleshoot the issue.* Work as a mediator between the Client and Development team.Added Responsibilities
  • Maintain and increase personal knowledge of Enzigma solutions/applications by initiating research through all appropriate resources including shadowing other analysts.* Proactively complete product training via eConnects, on-site classes and handbooks of processes and procedures.* Maintain and enhance the support knowledge base.Educational Criteria Any Stream related to computers. Should be flexible on time.

  • Job Summary

    Job Type : Full Time
    Job Category : Diploma,Tech Support
    Hiring Process : Face to Face Interview
    Who can apply : Freshers and Experienced (0 to 3 Years )

    About ITL World

    ITL World™
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    This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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    ITL World recruiting Technical Support Engineer Experienced(0 to 3 Years) candidates candidates nearby Surat.ITL World vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
    ITL World Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Surat can apply for Technical Support Engineer position in ITL World. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the ITL World recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of ITL World and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of ITL World and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in ITL World and near your city and get a secured career.